With more than 10 years in GBS Salvatore Russo contributed to establish and develop shared services on a global basis.
Currently Salvatore is the GBS Strategy Director in AstraZeneca and he joined in April 2018 after 10 years in Vodafone when he was leading the strategy and engagement team for the past 3 years.
Salvatore contributed in creating one of the largest and admired Shared Services in the world and his primary focus was to establish shared services capabilities in different geography but also to strategize the overall services and footprint expansion together with the customer engagement and brand awareness.
Prior to his carrier in Vodafone Salvatore worked in ExxonMobil operation centre in Budapest helping the team to adopt a continual improvement mindset and tools.
In a period when many organisations are undergoing a massive transformation in their people strategy, cost orientation, business focus and inclusion of automation & robotics in everyday work space, how do we continue to create a “Wow” experience for customers? Join this inspirational session to hear what the industry leaders are working on:
· Creating a “Wow” experience for customers: what are the effective tactics to do that?
· How to take a consumer driven approach in technology implementation?
· How does empathy and design thinking improve customer experience in shared services model?