Stefan Wenzel

VP Center of Digitization Deutsche Post DHL
Stefan is a Finance and project management professional with deep experiences in Financial Shared Services, business process management and organization design. He successfully delivered various business transformation & IT implementation projects for multiple global corporations across Europe. In 2015 Stefan joined Deutsche Post DHL’s Finance Operations function to manage multiple large-scale improvement projects. Since 2017 he is heading the newly established Center of Digitization team as well as leading Finance Operations’ Digital Transformation program to create a highly automated, digital Financial Shared Services function.

Week 1 Tuesday, 8th September: Keynotes (Free to Attend)

Tuesday, September 8th, 2020

1:30 PM Keynote Case Study: Achieve Operational Resilience through Process Optimization

Operational resilience is vital in today’s business climate, demanding informed decisions based on intelligent assessment of exactly how your current processes, content and people interact and perform in practice. Only with this visibility and insight can you optimize processes to result in improved customer experiences and operational efficiencies. Many tools are available to help with process control and automation, but it is not always easy to decide which to apply without a clear picture of how those processes are working with the people that use them and the content that drives them.

In this session, we will show how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation:

• A global logistics company (DHL) reduces transaction costs through standardized global processes with the aid of intelligent automation technology

• A leading telecommunications company identifies process bottlenecks in customer service and HR and achieves operational improvements through data-driven insight 

Through these practical examples, we will demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.  

Check out the incredible speaker line-up to see who will be joining Stefan.

Download The Latest Agenda