Operational resilience is vital in today’s business climate, demanding informed decisions based on intelligent assessment of exactly how your current processes, content and people interact and perform in practice. Only with this visibility and insight can you optimize processes to result in improved customer experiences and operational efficiencies. Many tools are available to help with process control and automation, but it is not always easy to decide which to apply without a clear picture of how those processes are working with the people that use them and the content that drives them.
In this session, we will show how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation:
• A global logistics company (DHL) reduces transaction costs through standardized global processes with the aid of intelligent automation technology
• A leading telecommunications company identifies process bottlenecks in customer service and HR and achieves operational improvements through data-driven insight
Through these practical examples, we will demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.