Fast-track your service strategy in 2020. Redefine business services for the smart, agile, automated business environment.

Introducing you to SSOW UK & Ireland Digital Week where you will redefine business services for the smart, agile, automated business environment

Shared Services and GBS leaders from UK & Ireland have been at the forefront of leading the pursuit of the next level of performance excellence and value creation. As global shared services and GBS continues to be reinvented by digital transformation, SSO Leaders across the UK & Ireland are continually asking business critical questions on how to best re-engineer processes, digitise business services, improve customer service, deliver SSO models and productivity which support your organisation in this highly disruptive time.

It is for this reason we have created SSOW UK & Ireland Digital - a virtual way to discuss and answer these questions. Learn virtually and digitally from your peers.

SSON calls for UK & Ireland’s shared services and GBS leaders to deep dive into the profound changes in shared services models and push the boundary of innovation to become smarter, more agile and yet the trusted business partner required to be the enabler to the enterprise.

For SSC’s in the UK and Ireland, regardless on where you are on your SSC journey, now is the time to revisit, review, and recalibrate your operations in light of new operating conditions and a world transformed.

SSOW UK & Ireland Speakers: 

View the SSOW UK & Ireland Digital Week Programme

Fast-track your service strategy in 2020.

Introducing you to SSOW UK & Ireland Digital Week where you will redefine business services for the smart, agile automated business environment.

View the agenda to see the panel discussions, interactive workshops and discussion groups you could be a part of.

Agenda at a glance

Wednesday 8th July
10:00 Next Generation Services: Taking your service delivery organisation to the next level
Helen Emmett, SVP Global Finance Services Operations, Experian
Ronak Rawal, Head of Continuous Improvement, TESCO
Paul Bryanhill, Vice President, Finance Operations, NBC Uiversal Media
Sagarika Mohapatra, Director, CDS Operations, Hungary & GBS Site Lead, BT Group

11:00 The role of Process Mining in accelerating Shared Services transformation
Rakesh Sangani, CEO, Proservartner

12:00 Pushing new grounds of Quality, Speed & Efficiency: Experian’s future-looking digital finance programme Leveraging lean processing, robotics and an updated finance system, Experian’s future looking digital finance programme continues to set new standards for excellence in quality, speed and efficiency.
Helen Emmett, SVP Global Finance Services Operations, Experian

13:00 CASE STUDY: Managing working capital: Improving cash flow & reducing credit risk through a time of uncertainty
Keith Cowart, Product Marketing Manager, FIS

Thursday 9th July
10:00 Lessons Learnt Panel: Balancing Culture And Value When Driving Process Excellence in SSOs
Khurram Shahzad, Global Head of GBS Transformation and Business Relationship Management, British American Tobacco
Salvatore Russo, GBS Strategy Director, AstraZeneca
Dave Hughes, Global Business Services,

11:00 Utilising intelligent automation to deliver a digitized Shared Services delivery model
Jack Basley - Solution Engineer | Enterprise Process Transformation, Celonis

12:00 Case study: The journey to world-class finance operations and P2P process at GlaxoSmithKline (GSK)
Nadeem Rajput, Invoice to Settlements Process Director, GSK

13:00 Unlocking and maintaining productivity and engagement with a distributed workforce
Will James, Director, Global Business Services UK, ULTRA

Join us at SSOW UK & Ireland Digital Week

    • Listen to best practices in operations, strategizing and development
    • Gather the tools to gain a seat at the strategic table and earn your role to lead the enterprise transformation
    • Grasp the possibilities of the rapidly changing digital landscape
    • Listen to case studies from companies who are creating world-class cultures within their organisations
    • Adopt the tools and practices to enable your organisation to grow and diversify your service
    • Become a pioneer for customer excellence, and develop your strategy to create the business partnering organisation of the future
    • Deliver  a digital, agile service agenda in a disruptive climate
    • Create a culture of performance, engagement and team work for crisis situations and beyond
    • Debate how and if Brexit will impact the Shared Services sector in the UK

Digital Sponsorship Opportunities

With COVID-19 upending the conference industry and the networking opportunities it provides, SSON is taking the necessary steps to ensure your organisation continues to have the ability to demonstrate thought leadership, generate valuable leads and build new relationships with practitioners. There has never been a more crucial time to be relevant!

Partnering with us on SSOW UK&I will enable you to engage with a captive audience from your target demographic through speaking sessions and case studies, further establish your company as a market and thought leader online and generate high quality sales leads.

If you're interested in discussing sponsorship and participation further, contact us at

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No travel needed! Learn and hear about the latest insights from the comfort of your home or workplace.

Engaging Live Q&A

Ask what YOU want to know. Deepen your understanding of the session topics with authentic and valuable conversations.

SSOW UK & Ireland Digital Week Event Sponsors