This is what you have all been waiting for! Delve into our most impactful and anticipated discussion at Shared Services & Outsourcing Week Europe 2024! Building on the success of the G6 debate at the North America flagship event and the European London event, we have elevated the intensity with rigorous questioning on services, innovation, and capabilities. Prominent Business Process Outsourcing C-Level executives were placed in the spotlight to respond to challenging issues and share their thoughtful perspectives on the changes in BPO operations, as well as future collaboration models between GBS and BPO.

Key topics include covered: how leading BPO players are navigating market changes, future-proofing BPO offerings, technology and BPO convergence, and building strong BPO relationships and partnerships.

Featuring:

• Eloi Decottignies, Chief Executive Accenture Operation Europe, Accenture
• Satish Nair, Senior VP and Head of Client Partnership, Infosys BPM
• Anjali Pendlebury-Green, Executive VP, Head of Europe (North Central), Capgemini's Business Services
• Ashok Pai, Senior VP & Global Head Enterprise Cognitive Business Operations, TCS
• Jasjit Kang, Senior VP & Business Head, Digital Operations & Platforms, Wipro

Moderator:

• Deborah Kops, Founder and Principal, Sourcing Change
  

Dive into our inspirational and insightful keynote session from Shared Services & Outsourcing Week 2024 titled 'Value Re-invention & GBS Transformation Beyond Technology Deployment'. Few companies have experienced rise, fall, and business transformation quite like Nokia. Discover how the spirit of value reinvention and resilience is reflected in their GBS transformation. With a focus on technology, AI, ML, and digitalisation, learn what is truly needed for fundamental value creation.

Featuring:

• Rod Lindsay, Vice President, Global Business Services, Nokia

Key points include Nokia’s journey of reinvention, the pivotal role of GBS/SSO, the impact of rapid technology development, examples of value creation through technology, and career reflections from decades of transformation.

Discover our panel discussion from Shared Services & Outsourcing Week 2024 'The Future of GBS: How to Elevate the Value and Strategic Positioning of a GBS Organisation in the Age of Gen AI'.

Featuring:

• Jan Babst, Group CIO and Global Business Services, OMV
• Phil Priest, Head of Global Business Services, Rolls Royce
• Lizzy Bowling, Executive Director, Head of Strategy and Service Management GBS, Astellas Pharma Europe

Moderator:

• Dorota Góral-Abram, VP, Head of Europe South Central and COO Europe & APAC, Capgemini
  

Explore our panel discussion from Shared Services & Outsourcing Week 2024, 'Reinventing Operations with Gen AI: Moving from Vision to Value'. This session covers the transformative power of Data & AI on enterprise operations and their impact on business outcomes. Learn how industry leaders are leveraging generative AI for operational maturity.

Featuring:

• Rajeev Mall, Vice President, Mondelēz International
• Eric Legrand, Europe GBS Lead, Accenture

Gain insights into successful AI implementation and discover strategies to drive efficiency and innovation in your operations.

Explore our insightful panel discussion from Shared Services & Outsourcing Week 2024 titled 'Modernising and Digitalising AP through AI'. In this session, industry experts delve into the latest trends and advancements in Accounts Payable (AP) automation and digitalisation using AI technologies. Learn how AI is transforming AP processes, enabling greater efficiency, accuracy, and cost savings. Discover practical strategies and real-world examples of successful AI implementation in AP, and gain valuable insights into overcoming common challenges and maximising the benefits of digital transformation in your organisation.

A huge thank you to the speakers who facilitated this insightful discussion!

• Sebastian Schweitzer, Head of GBS Process Management, Fresenius Kabi
• Tom Bangemann, Head of Data Development & Research, SSON Research & Analytics
• Gabriela Stanakova, GBS Global Source-To-Pay Senior Director, Kimberly-Clark

Moderator:

• Bob Booth, Chief Professional Services Officer, Basware
  

Explore our panel discussion from Shared Services & Outsourcing Week 2024 where industry pioneers and leaders shared how they are leveraging data with AI-driven analytics. Key topics included: AI redefining process intelligence, leveraging advanced AI technologies, from piloting to scaling & augmenting human expertise with AI.

A huge thank you to the speakers who facilitated this insightful discussion!

• Eligiusz Pach, Head of Process Managers, Procure to Pay, Lufthansa Global Business Services
• David Böhm, Head of Business Services Europe, Knorr-Bremse Services Europe
• Lars Hölzer, Head of Business Services & Digital, Fresenius Kabi
• Sergio Oliveira, Global Business Services Excellence & Automation Leader, Philips

Moderator:

• Diederick Badon Ghijben, Industry Principal, Celonis
  

Discover our panel discussion from Shared Services & Outsourcing Week 2024 on the pivotal role of GBS in navigating and shaping decision-making in an era of digital disruption. Learn about the strategies that were discussed for harnessing the power of GBS to drive organisational success amidst transformative technological advancements, and discover how GBS leaders have redefined their approaches to enable agile and informed choices. Key topics included: Embracing Disruption, Agile Strategies & Redefining GBS.

A huge thank you to the speakers who facilitated this insightful discussion!

• Satish Nair, Senior Vice President and Head of Client Partnership, Infosys BPM
• Priyambhu Arya, CEO of Business Centre of Excellence, ArcelorMittal
• Sebastian Frey, Managing Director, Kärcher Global Services
• Patrick Franchinard, Vice President - Business Services, Air Liquide
• Florence Mui, EVP, Head of Merck Business Services, Merck KGaA
  

Is generative AI the game-changer for the future of Global Business Services? Watch our exclusive session from Shared Services & Outsourcing Week 2024, featuring industry leaders Jonny Pellegrino, VP of Business Services and Head of Technology & Digital Transformation at Nokia, and Imran Ahmed, Head of Europe, Digital Operations and Platforms at Wipro. Dive into their insights and explore how generative AI is set to revolutionise the GBS landscape!

Dive into our exclusive conversation with Sumit Mitra, Chief Executive Officer at TESCO Business Solutions at Shared Services & Outsourcing Week Europe 2024, moderated by Sven Westeppe, Partner, GBS Lead Switzerland, EY.