The 2024 'State of the Shared Services & Outsourcing Industry Europe Market Report 2024' has just been released and you can download it now.

The European Shared Service and GBS industry is in an incredibly exciting position. As a model which is only few decades old, it is remarkable that many shared services are now being looked to as the drivers of digital transformation and examples of excellence within their business. In 2024, the value shared services is already providing, is set to extrapolate. Generative AI brings brand new opportunities for improved productivity, better user experience and the integration of new services, if shared services can get their processes ready and talent upskilled to take on this new challenge.

Download your complimentary copy now for an in-depth look at:

• Top Cities For Delivery Centres in Europe
• The top priorities for overall SSO/GBS strategy targets
• Fresh insight on developing new capabilities & scaling data analytics
• How Generative AI is influencing Shared Services & GBS
• Upskilling & employee experience for Shared Services & GBS
  

The global shared services industry is experiencing a period of seismic change. The traditional model, built upon standardization and cost-efficiency, is being swept away by a powerful confluence of technological advancements and an ever-evolving business landscape. We stand at a pivotal juncture, where the digital transformation tide is rising rapidly, forcing shared services leaders to reimagine their operating models and embrace new capabilities. SSON's 2024 Visual Analytics Workbook highlights the biggest trends influencing European GBS in 2024, and serves to support your own operational planning in the year ahead.

Don't just witness change – lead it! Download Your Visual Analytics Workbook Now >>

Within the shared services industry, digitalisation is often the number one imperative to drive the next level of efficiency and value creation. However, many digitalisation efforts fail to deliver the financial value and commitments made to the business. 

Ahead of the Shared Services & Outsourcing Week Europe 2023, Thomas Moons, Global Head of Customer Experience (CX) Excellence, Shell, shares his story for getting digitalisation right by utilising a human-centric approach, to ensure digitalisation efforts have a bigger stakeholder uptake. 

Read more and discover: 

• Why digitalisation projects fail 
• How Shell’s approach to digitalisation differed from others in the industry 
• The key steps involved in a human-centric approach to digitalisation 
• Why people are an important element of success 
• How to lead people through change, and examples of when this didn’t work out as expected 
• The key lessons learnt from a human-centric approach to digitalisation, and what could’ve been done differently 
  

Download the full interview here! >>>