SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and will highlight Ten Trends emerging from this year’s survey, which emphasize the new direction, strategies and value-add SSOs are carving out for themselves..

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.

Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how Experian's Global Finance Services has transformed over the years, what the employee training process looks like, the role of Automation at Experian and the impact on the employees.

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Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related challenges that SSO leaders are facing and take a look at the benefits of moving from a manual way of working toward a sleeker, digitised future.

“Everything has to be process-led. The more organisations understand that the better” - CEO, GBS at Tesco

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More than 50% of global companies have either already consolidated their Finance and Accounting functions into a Shared Service Organisation (SSO), or are considering doing so. With insight from SSOW speakers Thomas Haseneder, Global Head GBS Finance Services, Ingram Micro and Lóránt Besnyi, Head of Accounting & Tax, MOL Group, we explore the challenges and opportunities involved.

Learn why Finance is one of the most compatible functions to export to an SSO model, as well as:

• How Ingram Micro is achieving end-to-end process ownership with the introduction of  a GBS model
• How to manage the human-side of change and potential pushback when evolving the shared services model
• How MOL Group is providing a value-adding finance function with the support of its SSO

According to SSON’s most recent industry survey, one third of global organisations are currently implementing Global Business Services. Not just that. Within five years another 30% plan to transition to GBS. So, why all this interest? What does GBS offer that traditional Shared Services does not? The answer, in a few words: Agility, Flexibility, and Ability to Transform. We interviewed executives at Tesco and Mars for some perspective on the GBS of the future.

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?

This interactive report provides the latest trends on:

• Sourcing model,
• Intelligent automation
• Digital workforce
• Talent management across Europe’s Shared Services industry

Download now for your copy of the complimentary market report.

Kamila Grembowicz, Senior Vice President Global Business Services, Adidas joins SSON and shares her experience in implementing Global Business Strategy at Adidas: "I think every company has a different culture, a different structure, and every GBS looks different. If you have a company where GBS concept is really not liked by the people, they didn't adapt to change, they maybe went too aggressive in the cuts straight away without the quality. You can have different reasons why you go back to functional model."