Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related challenges that SSO leaders are facing and take a look at the benefits of moving from a manual way of working toward a sleeker, digitised future.

“Everything has to be process-led. The more organisations understand that the better” - CEO, GBS at Tesco

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