11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Albano Magalhães, Vice President & General Manager at SEG Automotive

Albano Magalhães

Vice President & General Manager
SEG Automotive

Check out the incredible speaker line-up to see who will be joining Albano.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019

4:30 PM Lessons Learnt Panel: After Stabilisation, What’s Next?

You’ve picked the location, you’ve onboarded your first FTEs, and you’ve lifted and shifted your processes. Your SSO is up and running and stablised, but before you get too comfortable, remember that there is no BAU within Business Services. What’s next?

In this session, hear from panelists who are looking at optimising their service offering. 

•What are the best practices for measuring your performance
•Deepening and widening your SSO scope – which to tackle first
•Getting the buy-in for enhanced operations