11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Agenda Day 1
Monday, May 13th, 2019
You’ve picked the location, you’ve onboarded your first FTEs, and you’ve lifted and shifted your processes. Your SSO is up and running and stablised, but before you get too comfortable, remember that there is no BAU within Business Services. What’s next?
In this session, hear from panelists who are looking at optimising their service offering.
•What are the best practices for measuring your performance
•Deepening and widening your SSO scope – which to tackle first
•Getting the buy-in for enhanced operations
Agenda Day 2
Tuesday, May 14th, 2019