13 - 16 May, 2019 | Lisbon, Portugal
Head of Operations Europe
Agenda Day 3
Wednesday, May 15th, 2019
Having an engaged workforce not only means you save costs on hiring and retraining, studies have shown that engaged workforces can be up to a third more productive than their disengaged counterparts. But with some studies suggesting that over half of European employees are not engaged with their jobs, how do you create a culture whereby your employees are invested in your company, your values, and your culture? In this session, hear from Karen, former SSOW Germany Award Winner, about her top tips to ensure successful engagement. Understand the role of leadership, of customer service, and of culture. Discover how technology can help leverage people engagement, and how it is crucial that needs to remain a priority for SSO leaders – despite all of the innovative automation opportunities at their fingertips.