The SSON G6 BPO Debate is a strategic yet neutral platform to bring together the GBS, Shared Services and BPO industry, designed to help shaping a common industry agenda. Building on the success of the G6 debate at the North America flagship event and the European London event, at SSOW Europe 2024, we have elevated the intensity with rigorous questioning on their services, innovation and capabilities. Prominent BPO C-Level executives will be placed in the spotlight to respond to challenging issues and to share their thoughtful perspectives on the change in BPO operations, as well as future collaboration models between GBS and BPO.

·       How are leading BPO players riding the market change: what are they actually doing?

·       Looking forward, what can BPOs do to be future proof with their offerings?

·       With technology and BPO convergence, what should buyers look for?

·       What makes a good BPO relationship/partnership? 

This panel will explore the pivotal role of GBS in navigating and shaping decision-making within an era of digital disruption. Delve into strategies for harnessing the power of GBS to drive organizational success amidst transformative technological advancements and learn how GBS leaders are redefining their approaches to enable agile and informed choices.

• Embracing Disruption: Spearheading transformative initiatives to align decision-making processes with the digital-first landscape

• Agile Strategies: Uncovering innovative approaches to enable rapid and well-informed decisions in an ever-changing business environment

•  Redefining GBS: Reimagining roles, leveraging data-driven insights, and fostering collaboration to drive strategic outcomes