SSOW - EUROPE’S LARGEST & NO.1 SHARED SERVICES & GBS EVENT
14 - 16 May, 2024 | Estoril Congress Centre, Lisbon, Portugal
CELEBRATING 24 YEARS WITH THE BUSINESS SERVICES INDUSTRY
THE YEAR OF BREAKING THROUGH: EMBEDDING PURPOSE AND TRUST, NAVIGATING AI REVOLUTION & DELIVERING VALUE WITH SUSTAINABILIY
Welcome to the 24th Annual Shared Services & Outsourcing Week Europe 2024! Celebrating 24 years of innovation, #SSOW Europe stands tall as the premier event in the Business Services community. As the longest-running and most esteemed gathering, it hosts an array of expert practitioners who share insights to inspire transformation and elevate your Business Services capabilities.
In the dynamic landscape of shared services, the past two decades have witnessed remarkable evolution—from outsourcing to GBS, embracing automation and digital transformation. The last three years, marked by unprecedented challenges, saw the industry not just adapt but thrive. Remote work, once inconceivable, became a reality without compromising productivity. This transformation catapulted shared services into a vital pillar of corporate strategy, accelerating the industry's digitalization journey.
As we gaze into 2024, GBS organizations are ushering in a new era. It's about elevating the people strategy, infusing purpose and trust, navigating the realms of AI and Generative AI, and fortifying sustainability as a core value. Join us on this transformative journey, where innovation meets purpose, and where your GBS excellence truly takes flight.
SSOW EUROPE 2024 ANNOUNCES MIKA HAKKINEN, LEGENDARY TWO-TIME FORMULA 1 CHAMPION, AS KEYNOTE SPEAKER
We are excited to announce that Mika Häkkinen, the legendary two-time Formula 1 World Champion, will join the SSOW Big Ideas Stage this year and take us on an exhilarating journey into the world of motorsport. His story has much to teach us on driving performance at the highest level.... read more.
SSOW EUROPE 2024 TOP 10 THEMES
1
Back To Basics With Shared Services: Design, Implement And Optimise (For Beginners)
2
GBS Reboot With A New Purpose And Framework (For GBS Leaders)
3
Redefining Service Experience And Excellence With A Customer Centric Approach (For Beginners And GBS Leaders)
4
Getting Real With Generative Ai: Providing Application Insights (For Beginners And GBS Leaders)
5
Developing New Capabilities For Environmental And Social Sustainability (For GBS Leaders & Finance Functional Leaders)
6
Systems Transformation: Uncovering Challenges In S4hana Implementation & Implications (For Beginners And GBS Leaders)
7
Refining The GPO Model To Drive End-To-End Ownership And Performance (For GBS Leaders & GPO Leaders)
8
Advancing HR Delivery Model With Employee Experience, Automation & AI (For GBS Leaders & HR Functional Leaders
9
Pioneering And Scaling Data Analytics Capabilities To Deliver Business Critical Insights (For GBS Leaders)
10
Re-evaluating The BPO Partnership & Collaboration With An Outcome-Based Approach (For Beginners And GBS Leaders)
MADE BY THE INDUSTRY FOR THE INDUSTRY
600+
EXPERTS IN ATTENDANCE
90+
WORLD CLASS SPEAKERS
200+
LEADING BRANDS
7
AWARD CATEGORIES
Secure a front row seat at #SSOW 2024!
To join the event of the year for the Europe GBS and Shared Services community this May, please book online now >>
GBS Leaders
- Understanding the key implications of current macroeconomics on the future of GBS
Benchmarking with industry leaders who are redefining the GBS Operating Model
Understanding the new imperatives of Purpose Based Employee Value Proposition
Following last year’s success, SSON and EY’s GBS Leaders Exchange Club continues provide exclusive opportunities that’s only open to GBS Leaders for strategic networking and learning
GPOs
- Dedicated O2C Focus Day Summit for Order-to-Cash Leaders to learn and benchmark with industry peers
- Dedicated P2P Focus Day Summit for Procure-to-Pay Leaders to learn and benchmark with industry peers
- Dedicated R2R Workshop for Record-to-Report Leaders to draw practical and actional insights
- GPO Leaders can also join dedicated Interactive Discussion Group to join like-minded peers
Functional Heads
- Dedicated finance transformation track to delve into new priorities in finance shared services
- Brand New HR Shared Services Focus Day providing best practices for HRSS Leaders
- An additional dedicated HR transformation track to add even more case studies and value for you!
- Join Innovation and Value Creation themed tracks to hear new and different ways of delivering value to the business
Strategy & Transformation Heads
- Hearing the most relevant GBS transformation case studies to finetune your transformation strategies
- Understanding the depth of people, process and technology challenges to drive meaningful change in your oganisation
- Provide a transformation roadmap for your journey
- Understanding the new decision factors around location strategies, captive vs. outsourcing model and exploring the best approach for you
Digital Transformation & Automation Leaders
- Dedicated tracks showcasing Intelligent Automation & Digital Transformation case studies
- Automation & Digitalization themed Interactive Discussion Groups offering best opportunities to get together with like-minded digital, automation and data leaders for new ideas, techniques and solutions
- Preparing and getting ready for value creation through intelligence, insights and data
- Leapfrogging your digital services to the next level through ERP transformation, BPM & Intelligent Automation As-A-Service
Service, Operations & Site Leaders
- Going back to basics when economic pressure is high: Focusing on service delivery, quality and value!
- Newly designed Services Expansion and Innovation track to explore new areas of services
- Walk away with essential tools, tactics and metrics from the newly designed Service Delivery, Operations & Management Interactive Discussion Groups & Workshops
- Employee, Customer & Stakeholder Experience themed tracks and workshops to highlight key areas to focus on
EUROPE'S FAVOURITE ANNUAL MEETING POINT
FOR LEADING SHARED SERVICES & GBS EXPERTS
“Thank you SSON! It was an amazing event and all the sessions delivered tremendous value! It was a great pleasure to join and to speak! See you next time!”
“What an amazing and inspiring experience!”
“So much inspiration from this year’s event in all the discussions and networking”
“Thank you SSON! It was an amazing event and all the sessions delivered tremendous value! It was a great pleasure to join and to speak! See you next time!”
“Very dynamic sessions, a lot of food for thought, great speakers! Congratulations to entire SSON team!”
“The SSON event in Lisbon was amazing since I got to meet a lot of people working in different sectors, living the journey of shared services”
“I enjoyed all the SSOW sessions. Each event I learn new things!”
“Just attended the Shared Services and Outsourcing Week in Estoril / Portugal. 3 days full of insights and discussions about trends and technology developments in the Shared Services Industry. Very inspirational event #SSOW”
“It’s an experience that gives you tools to be better ”
“Thank you to all who have opened the door to their experience and observations. Learning from your examples will hopefully allow us to act faster and better. Lots of food for thought - thanks to you all.”
“So much inspiration from this year’s event in all the discussions and networking!”
SSOW 2024 PARTNERS & SPONSORS
Lead Partner
Platinum Partner
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Gold Partners
Silver Pavilion Partners
Silver Pavilion Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Silver Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
SSOW Research Arm
2023 Lead Media Partner
2023 Lead Media Partner
2024 Media Partners
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Contact The SSOW Team
Europe's No.1 Shared Services & GBS event is back this coming May! The 23rd Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 22-24 May 2023 .
To secure a spot, book online now. And, for any assistance, please contact us below.
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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