September 2019

MAIN CONFERENCE DAY 2: Thursday, September 12

8:00 am - 8:30 am Registration & Networking Breakfast

8:30 am - 8:45 am Chairperson’s Recap and Welcome

8:45 am - 9:30 am DIGITAL TRANSFORMATION – MOVING YOUR SSOS INTO THE NEW DIGITAL WORLD

Ricardo Wolf, Sr Director LATAM Finance SSC at PepsiCo LATAM Sector

Ricardo Wolf

Sr Director LATAM Finance SSC
PepsiCo LATAM Sector

9:30 am - 10:15 am GETTING A SEAT AT THE TABLE: HOW CAN FINANCE AID GBS IN THE JOURNEY TOWARDS MOVING TO NEXT LEVEL?

Rolando Alvarez, Director, GBS LAO at KKC

Rolando Alvarez

Director, GBS LAO
KKC

10:15 am - 10:45 am Morning Mingle, Recharge & Demo Drive Prize Raffle Drawing - Winners Announced

10:45 am - 11:30 am CHANGE MANGEMENT:EMBRACING CHANGE AND FUELING EMPLOYEE ENGAGEMENT TO DRIVE SUPERIOR BUSINESS RESULTS

Guilherme Baeta, Director of Shared Services at Braskem

Guilherme Baeta

Director of Shared Services
Braskem

TRACK A: Global Business Services: Achieving The Next Level Of Performance

11:30 am - 12:00 pm UNDERSTANDING THE KEY LEVERS FOR A SUCCESSFUL MOVE TO A GLOBAL BUSINESS SERVICES (GBS) MODEL
Arturo Castillo, Finance Leader for America at ABB

Arturo Castillo

Finance Leader for America
ABB

TRACK A: Global Business Services: Achieving The Next Level Of Performance

12:00 pm - 12:30 pm DEVELOPING THE BUSINESS CASE TO CREATE A GLOBAL BUSINESS SERVICES ORGANIZATION
Gabriel Stern, Head of Shared Services Center, Americas{ at Experian

Gabriel Stern

Head of Shared Services Center, Americas{
Experian

TRACK B: RPA As A Powerful Tool To Ensure Continued Process Improvement & Cost Savings

11:30 am - 12:00 pm PANEL DISCUSSION: HOW TO DEVELOP & MANAGE A SUCCESSFUL INTELLIGENT AUTOMATION CENTER OF EXCELLENCE (COE)

TRACK B: RPA As A Powerful Tool To Ensure Continued Process Improvement & Cost Savings

12:00 pm - 12:30 pm CHANGE MANAGEMENT INITIATIVES THAT ENSURE SMOOTH RPA PROGRAM TRANSITION & DELIVERABLES
Jason Cordero, Vice President - Global Project Execution Manager at Citi

Jason Cordero

Vice President - Global Project Execution Manager
Citi

12:30 pm - 1:30 pm Networking Lunch

FUNCTION SPECIFIC ROUNDTABLES - Choose your table based on interest

FUNCTION SPECIFIC ROUNDTABLES - Choose your table based on interest

1:30 pm - 2:00 pm FINANCE & ACCOUNTING TRANSFORMATION: UNLOCKING THE FULL POTENTIAL OF YOUR FINANCE SHARED SERVICE
Veronica Monzon, Site Controller Finance & Accounting & R2R Manager, Costa Rica SSC at Equifax

Veronica Monzon

Site Controller Finance & Accounting & R2R Manager, Costa Rica SSC
Equifax

FUNCTION SPECIFIC ROUNDTABLES - Choose your table based on interest

1:30 pm - 2:00 pm HR TRANSFORMATION: DRIVING HR TRANSFORMATION SUCCESSFULLY IN YOUR SSC

FUNCTION SPECIFIC ROUNDTABLES - Choose your table based on interest

1:30 pm - 2:00 pm IT: ENHANCING IT’S ROLE - CREATING A ROBUST TECHNOLOGY INFRASTRUCTURE FOR YOUR LATAM SSCS

2:00 pm - 2:45 pm CASE STUDY: ESTABLISHING A CULTURE OF CUSTOMER EXCELLENCE WITHIN YOUR SHARED SERVICES ORGANIZATION

Gonzalo Solis

Sr. Director of Operations, Global Shared Services
Equifax Inc.

2:45 pm - 3:30 pm UNDERSTAND THE ROLE OF GPO & HOW TO IMPLEMENT ONE INTO YOUR SHARED SERVICES

Ethel Meneses, I2P Director, Global Financial Solutions, Invoice to Pay at Pfizer, Inc.

Ethel Meneses

I2P Director, Global Financial Solutions, Invoice to Pay
Pfizer, Inc.

3:30 pm - 3:45 pm NETWORKING BREAK

3:45 pm - 4:15 pm CLOSING TOWN HALL: EXAMINE YOUR TOP BURNING QUESTIONS

4:15 pm - 4:30 pm Chairperson’s Wrap Up & Key Takeaways

4:30 pm - 4:30 pm Conference Concludes