The Latin American shared services market has made significant progress over the past few years. The market is shifting from transactional, human-based work towards knowledge-driven activity that is enabled by data and automation. Yet, and despite the anxiety unleashed by “automation”, this has not translated to obvious job losses. Instead, Latin American shared services organizations (SSOs) are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centers of Excellence and expanding into new services and geographies.
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