Adrian Sibaja

Director Global Delivery Centers Costa Rica & Chile Experian

MAIN CONFERENCE DAY 1: Tuesday, September 10

Saturday, September 21st, 2019

8:45 AM OPENING PANEL: SERVING THE US FROM LATIN AMERICA

Latin America continues to be a favorable location for shared services setup, attracting both global multinationals and U.S. middle market organizations. However, despite a strong talent pool, cost-attractiveness, nearshore advantages, operating efficiency and economies of scale, setting up a SSO in Latin America comes with challenges, whether negotiating for real estate, navigating complex tax regulations, or finding the right C-suite leadership.
In this panel, senior shared services executives with existing shared services operations in the region will share insight on pitfalls to avoid when setting up or expanding a SSC in LATAM, and detail their experience in:
• Setting up and running a Latin America SSO and why they chose this
region to support their North American organizations
• Benefits achieved and key challenges still to be overcome
• English skills, talent availability and cultural affinity with North America

4:00 PM CASE STUDY: LEADERSHIP DEVELOPMENT-- IDENTIFY AND DEVELOP TOMORROW’S SHARED SERVICES LEADER TO ENSURE FUTURE SUCCESS

Cultivating the next generation of leaders for your Latin America SSO is one of the most important responsibilities Shared Services managers and executives have. Considering it’s often more cost-effective to promote from within, this session will discuss strategies for leadership development and training programs for high-potential Latin America SSO talent. Presenter will include a case study on how their organization is successfully identifying and developing future leaders.
Attend and discover how to:
• Identify and nurture high-performers with frequent, constructive feedback and coaching
• Develop succession and career planning strategies to support and engage the next generation of shared services leaders
• Empower SSO employees to identify pain points and propose/execute potential solutions to increase both SSO performance and employee engagement

Check out the incredible speaker line-up to see who will be joining Adrian.

Download The Latest Agenda