Eduardo Prada Silva

Managing Director EPrada Consulting & Executive Training

PRE-CONFERENCE WORKSHOP DAY: Monday, September 9

Monday, August 20th, 2018

11:00 AM WORKSHOP B: STEPS TO DESIGN, AUTOMATE, AND ACQUIRE SHARED SERVICE TALENT FOR 2020 AND BEYOND

How do you ensure that your new Shared Services operation is successfully established in Latin America, and provides quick value back to the business? Do you know the pitfalls to avoid when building a SSO? Join us for this interactive workshop where we will discuss the fundamentals of how to ensure a successful implementation and future growth of your SSO. This workshop focuses on the essential activities to Plan, Launch and Automate a new Shared Services Operation in Latin America.  This includes setting strategy, defining the opportunity, assessing the advantages and limitations of automation strategies in the region, and ensuring you have the right talent to deliver exceptional low cost service under increasing demands. 

FOCUS (40 MINUTES)
Workshop leader will share insight on:
Strategic considerations for designing shared services
Characteristics of a leading service delivery model
The most important activities required for successful implementation
The most common mistakes and hurdles when building and implementing a SSO
Techniques to automate with low cost RPA, Chatbots, and/or Virtual Agents
Techniques to broaden your SSCs services or geographic reach
Traditional vs. technology advanced SSC

PRACTICAL (30 MINUTES)
After the presentation, you will be tasked with taking what you have learned and set up an action plan to build or redesign your SSO.  This is a continuous improvement process even for mature operations. 

TAKE AWAYS (20 MINUTES)
You will share your plan, discuss learnings, and walk away with a blueprint for implementing or redesigning a SSO that can deliver value as we enter the automation decade of 2020.

Check out the incredible speaker line-up to see who will be joining Eduardo.

Download The Latest Agenda