Gonzalo Solis

Sr. Director of Operations, Global Shared Services Equifax Inc.

MAIN CONFERENCE DAY 2: Wednesday, September 11

Wednesday, September 11th, 2019

2:25 PM CASE STUDY: ESTABLISHING A CULTURE OF CUSTOMER EXCELLENCE WITHIN YOUR SHARED SERVICES ORGANIZATION

Customer experience is becoming increasingly important in the world of Shared Services and Global Business Services (GBS), with customer loyalty often tied to great customer service. With this in mind, how can SS leaders formulate a robust customer services strategy, while delivering optimal services for less? In this session hear from presenter on what customers really want and how to ensure you meet their needs.
• Develop a collaborative approach – developing a culture of trust with your business units
• Create a shared vision for business services
• Agile service – building a model that can adapt quickly to changing business needs
• Re-engineering processes and workflows with the end-customer in mind

Check out the incredible speaker line-up to see who will be joining Gonzalo.

Download The Latest Agenda