Building a world-class shared service center in Latin America requires establishing goals and measuring progress towards those goals. However, metrics and KPIs are often developed without that objective in mind. If the wrong items are measured, or measured in the wrong way, those measurements provide no value. How do you establish the right metrics to achieve realist goals to improve the quality of service provided by your shared services operation? Share your experiences with metrics and what is most useful to your team in this interactive session.
What you will learn:
• How to identify actionable and relevant metrics
• How to create annual, quarterly, and monthly goals that can be measured
• How to track progress towards goals and build a culture of continuous improvement and achieve process excellence
Check out the incredible speaker line-up to see who will be joining Jorge Eduardo.