Mario Chavez

SSC Service Delivery, Continuous Improvement and Automation CoE Senior Manager PepsiCo LATAM

MAIN CONFERENCE DAY 2: Wednesday, September 11

Wednesday, September 11th, 2019

8:45 AM DIGITAL TRANSFORMATION – MOVING YOUR SSOS INTO THE NEW DIGITAL WORLD

Shifting to a digital operating model promises to improve customer journeys, optimize processes, and boost ROI. However, evolving to digital presents a unique challenge to shared services leaders. If your SSO is considering going digital, this session is for you. Our presenter will walk you through the risks and pitfalls SSO and GBS face when embracing digitalization as well as the rewards of getting it right. Leave this session with insight to take your SSO into the digital age, unlock the potential gains and push the boundaries of business services.
• Constraints relating to process and workflow, talent development, and
operating models
• Integrating legacy systems with newer digital technologies
• Talent and skill required to make the move to digital transformation

Check out the incredible speaker line-up to see who will be joining Mario.

Download The Latest Agenda