For a Shared Services organization to evolve and move up the value-chain, a Continuous Process Improvement (CPI) foundation is critical. The process of driving innovation and fostering a culture of continuous improvement in your LATAM SSO should include several important elements, among them a mindset of personal and collective accountability to deliver results and a climate that empowers your staff to drive improvements.
In this session you will learn how to:
• Develop transparent top-to-bottom metrics
• Achieve organizational engagement that will lead to support from the highest levels of your organization
• Embed CI within your team and across all business functions