Xavier Rodriguez

FSSC Director Technicolor

MAIN CONFERENCE DAY 1: Tuesday, September 10

Saturday, September 21st, 2019

2:00 PM BLUEPRINT TO DRIVE A CONTINUOUS IMPROVEMENT CULTURE IN YOUR SSO

For a Shared Services organization to evolve and move up the value-chain, a Continuous Process Improvement (CPI) foundation is critical. The process of driving innovation and fostering a culture of continuous improvement in your LATAM SSO should include several important elements, among them a mindset of personal and collective accountability to deliver results and a climate that empowers your staff to drive improvements.
In this session you will learn how to:
• Develop transparent top-to-bottom metrics
• Achieve organizational engagement that will lead to support from the highest levels of your organization
• Embed CI within your team and across all business functions

4:35 PM BRANDING & MARKETING YOUR SSO

Your “brand” is what your customer thinks of – both factually and emotionally – when he or she hears your name, so how are you:
• Marketing your shared service organization as though you were marketing your services to external customers
• Developing a unique brand that will resonate with customers
• Actively building relationships with your customers
• Marketing your SSO to attract millennial talent

5:10 PM BRANDING & MARKETING YOUR SSO

Your “brand” is what your customer thinks of – both factually and emotionally – when he or she hears your name, so how are you:
• Marketing your shared service organization as though you were marketing your services to external customers
• Developing a unique brand that will resonate with customers
• Actively building relationships with your customers
• Marketing your SSO to attract millennial talent

Check out the incredible speaker line-up to see who will be joining Xavier.

Download The Latest Agenda