Shared Services Latin America

31 August - 03 September, 2020 | San Jose, Costa Rica

Pave the Way for Future Business Growth, Achieve Cost Optimization and Service Excellence Through Innovative Transformation

Allanar el camino para el crecimiento empresarial futuro, lograr la optimización de costos y la excelencia en el servicio a través de la transformación innovadora

Bringing together over 120+ industry leaders from across the continent from organizations including ABB, Bridgestone, PepsiCo, Pfizer, AeroMexico, Citi, Uber, Equifax, Experian, Intel, Johnson &Johnson, BIC, the 2019 Latin America Shared Services & Outsourcing Week conference was the largest iteration with a 50% increase in delegate attendance.   

The 14th Latin America Shared Services & Outsourcing Week conference in 2020 will once again bring together Latin American Shared Services leaders from across industries to discuss the challenges and opportunities that are specific to LATAM shared services and provide tailored blue prints for implementation, growth and scalability objectives within regional companies.

    New for 2020:
    With the prevailing discussions at the 2019 conference centered around delivering a seamless employee experience, digital transformation, leadership and continuous improvement, as well as reskilling and upskilling talent to meet the demands of today’s digital SSO, the 2020 conference will take an updated deep dive into these topics in addition to all new areas of focus requested via extensive market research.   

    IA Focus Day: 
    Designed to help you pave the way for future business growth, the content will provide insight for any SSO looking to implement IA and those that have already started on the journey.

    Master Classes: These deep dive classes will provide tools and techniques to address some of the most pressing issues essential to the growth of your shared services organization, including talent and leadership development, change management and continuous improvement.

    New Site Tours: Interested in benchmarking your SSC? Join us for a site tour to see and feel first-hand the buzz of highly successful mature shared services organizations; get hands-on experience seeing how Robotic Process Automation has evolved employee skill sets to do more value added work, and hear how they are achieving operational excellence and meeting the needs of the customers.  

    Customized Educational Content:
    Compare your current processes and strategies against topical case studies highlighting how other organizations across Latin America have adapted shared services principles for their unique needs, updates from early adopters on their SSC journeys, as well as strategies for growth and optimization.

    Professional and Personal Development Opportunities:
    • Further your knowledge by attending our four interactive, collaborative in-depth workshops that will provide tools to enable you to develop and sustain a productive and budget-conscious shared services program, and better understand how your SSO measures up
    • Do you sometimes feel like you need to be the ‘Jack of All Trades’ in Your SSO? Learn how to effectively wear multiple hats at the same time through our Mentoring Program onsite! 
    Networking Opportunities:
    Whether you’re joining us for the first time or are an SSOW LATAM regular, there are facilitated networking opportunities to get to know your fellow attendees in a time-efficient speed-networking setting!
    • Make your time work for you: Identify who YOU want to meet pre-event, lock in a meeting and come onsite with at least three pre-arranged meetings through our matchmaking sessions!

    “Full and complete knowledge of automation concepts and processes... and the way they transferred it to the audience was outstanding.” Vitro

    “Dynamic presentations (latest up to date information presented in a variety of highly graphic, visually pleasing ways keeping the audience’s attention). Talked about best practices and lessons learned.” Uruguay 

A Recap of 2019

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New Location! San Jose, Costa RicaNew and Exciting Site Tours, Maturity, GBS, and RPA TracksCountry Specific RountablesBrand New Speakers & Topics

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Walk away with lasting connections and enjoy over 10 hours of built-in networking time, from like-minded peers from over 10+ countries.

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Case studies panels on emerging technologies, data/analytics, digital transformation, and strategy to move to a GBS

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ENJOY   Networking in San Jose, Costa Rica Lunches and Networking Breaks

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Region and function specific Interactive Discussion Groups [IDGs]: Take a deep-dive into your most pressing SSO-related challenges during these small group, practitioner-ONLY discussions

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Workshops that offer powerful, actionable strategies for implementing a SSO, cultivating a culture of change and innovation, building a business case for GBS, realizing your digital transformation journey, and creating the next gen SSO



Trending Content / Contenido de la Tendencia

Do I Need a Visa to Travel to Costa Rica?

Do you want to double check and see if you need to obtain a visa to attend SSOW LATAM 2020 in San José? If so, we have you covered!

Market Report: The State of Latin American Shared Services Centers in 2019

We surveyed Latin American shared services leaders regarding the scope of their operations in 2019. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more.

Past Attendee List(Lista de Asistentes Pasados)

Take a look at the industry professionals that attended last year - you can expect to see similar people this year! Don’t miss your opportunity to meet face-to-face with these decision-makers.