Finance shared services: is it delivering on its promise?
We speak a lot about shared services – predominantly from the provider's perspective. In other words: the in-house shared services provider or the outsourced services delivery provider. But what if we ask the end-client about their perception of value? The ACCA did just that recently with a survey powered by HfS Research, reaching out to CFOs and Senior Finance Directors whose finance functions include shared service or outsourced operations. Nearly 500 people responded. The survey prov...
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