Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
Another One Bites the Dust: Why GBS Organizations Are Pulled Apart
April 10 by Deborah KopsLately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’...
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth BrownThis festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...
SSON Predicts the Future of GBS in 2024
December 06 by SSON EditorIn this article, the SSON production and editorial team have put together their predictions for GBS in 2024.
Why Today's GBS Model is Centered on Value
November 06 by SSON EditorThe GBS model has been steadily growing in popularity. SSON Research & Analytics data shows only 19% of global SSOs are not planning to shift to GBS
What’s Scaring Shared Services Organizations in 2023?
October 30 by Evan BeebeBeing a shared services leader requires strategic thinking, strong mentorship, and communication skills, but maybe most importantly, a change management background that allows leaders to identify and...
What We Learned From the SSOW Opening Remarks
September 14 by SSON EditorThis fall’s SSOW is in full swing, and the event kicked off Wednesday with opening remarks from Brad Dement, Partner at Scott Madden. During his opening comments, Brad mentions four key trends Scott M...
The Transformative Powers of Citizen Development in Shared Services
September 05 by SSON EditorBy empowering employees with low-code tools, such as ChatGPT, and encouraging their active participation, leaders can harness the untapped potential of their workforce to drive automation and centrali...
What Shared Services Can Learn From India’s Moon Landing
August 29 by Evan BeebeThis past week, India became the 4th country to land a spacecraft safely on the moon. This achievement was remarkable for several reasons. Not only was the spacecraft the first to land on the moon’s s...
Tesco Business Solutions (Winner of the SSON Impact Award For World’s Best GBS) featured on CNBC
August 04 by SSON EditorIn this video, Tesco Business Solutions (Winner of the SSON R&A World’s Best GBS Award) was featured on CNBC in conversation with Forbes India....
GBS Pointers from the SSON Advisory Board
August 02 by SSON EditorWhile shared services as a concept has existed for over 30 years, Global Business Services (GBS), the best-in-class model for shared services, has just recently exploded on the scene.
7 Tips for Creating a Culture of Continuous Innovation
July 26 by Sanjay PatelSSON Advisory Board member Sanjay Patel shares 7 steps GBS can take to cultivate a culture of everyday innovation and, in turn, evolve its role as a value creator.