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        <title><![CDATA[ Global Business Services (GBS) RSS Feed]]></title>
        <link>https://www.ssonetwork.com/index.php/rss/categories/global-business-services</link>
        <description><![CDATA[ &lt;p&gt;&lt;b&gt;Global Business Services (GBS)&lt;/b&gt; is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that&#039;s projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.&lt;/p&gt;&lt;p&gt;Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.&lt;/p&gt; ]]></description>
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        <pubDate>Fri, 01 May 2026 10:45:25 +0000</pubDate>
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                <title><![CDATA[Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/why-stakeholders-resist-speed-gbs-transformation?utm_medium=RSS</link>
                <description><![CDATA[ Speed to value in GBS transformation often feels risky to stakeholders used to stability. Learn why enterprises resist acceleration and how to build trust, redu ]]></description>
                <author><![CDATA[ deborah.kops@sourcingchange.com (Deborah Kops) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/why-stakeholders-resist-speed-gbs-transformation?utm_medium=RSS</guid>
                <pubDate>Wed, 29 Apr 2026 14:40:56 +0000</pubDate>
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                    <item>
                <title><![CDATA[GBS Uncovered: What Practitioners are Actually Talking About]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-uncovered-practitioners-talking-about?utm_medium=RSS</link>
                <description><![CDATA[ GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention. ]]></description>
                <author><![CDATA[ beth.brown@ssonetwork.com (Beth Brown) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-uncovered-practitioners-talking-about?utm_medium=RSS</guid>
                <pubDate>Wed, 29 Apr 2026 11:06:15 +0000</pubDate>
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                    <item>
                <title><![CDATA[Employee Engagement as a Strategic Lever in the War for Talent]]></title>
                <link>https://www.ssonetwork.com/index.php/human-resources/articles/employee-engagement-strategic-lever-war-for-talent?utm_medium=RSS</link>
                <description><![CDATA[ How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance. ]]></description>
                <author><![CDATA[ drkymdavis@outlook.com (Dr Kym Davis) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/human-resources/articles/employee-engagement-strategic-lever-war-for-talent?utm_medium=RSS</guid>
                <pubDate>Tue, 21 Apr 2026 10:49:29 +0000</pubDate>
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                    <item>
                <title><![CDATA[Sustaining Awareness During Growth]]></title>
                <link>https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/columns/sustaining-awareness-during-growth?utm_medium=RSS</link>
                <description><![CDATA[ How success can weaken governance, create blind spots in organizations and personal lives, and why vigilance matters most during growth. ]]></description>
                <author><![CDATA[ santana.edesio@gmail.com (Edesio Santana) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/columns/sustaining-awareness-during-growth?utm_medium=RSS</guid>
                <pubDate>Thu, 16 Apr 2026 11:02:11 +0000</pubDate>
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                    <item>
                <title><![CDATA[How Can You Build a True Delivery Partnership in BPO?]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/build-true-delivery-partnership-bpo?utm_medium=RSS</link>
                <description><![CDATA[ Build a true BPO delivery partnership by aligning incentives, building trust, and thinking long term—beyond contracts, SLAs, and cost optimization. ]]></description>
                <author><![CDATA[ southwell.justin@gmail.com (Justin Southwell) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/build-true-delivery-partnership-bpo?utm_medium=RSS</guid>
                <pubDate>Wed, 15 Apr 2026 16:17:49 +0000</pubDate>
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                    <item>
                <title><![CDATA[From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services]]></title>
                <link>https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/articles/six-sigma-to-speed-to-value?utm_medium=RSS</link>
                <description><![CDATA[ Why shared services must move beyond Six Sigma to speed to value, delivering fast impact, embracing AI, and accepting “good enough”. ]]></description>
                <author><![CDATA[ wojciech.tatys@wbd.com (Wojciech Tatys) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/articles/six-sigma-to-speed-to-value?utm_medium=RSS</guid>
                <pubDate>Tue, 24 Mar 2026 11:05:00 +0000</pubDate>
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                    <item>
                <title><![CDATA[Rethinking Outsourcing: From Model Selection to Execution Readiness]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/reports/rethink-outsourcing-model-selection-execution-readiness?utm_medium=RSS</link>
                <description><![CDATA[ Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value. ]]></description>
                <author><![CDATA[ sson.marketing@ssonetwork.com (Shared Services &amp; Outsourcing Network) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/reports/rethink-outsourcing-model-selection-execution-readiness?utm_medium=RSS</guid>
                <pubDate>Wed, 29 Apr 2026 09:31:48 +0000</pubDate>
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                    <item>
                <title><![CDATA[Change of Command: When the GBS Reporting Line Shifts]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-reporting-lines-leadership-strategy?utm_medium=RSS</link>
                <description><![CDATA[ Deborah Kops discusses how to navigate reporting line changes in GBS and strategies for adapting and asserting influence as a leader. ]]></description>
                <author><![CDATA[ deborah.kops@sourcingchange.com (Deborah Kops) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-reporting-lines-leadership-strategy?utm_medium=RSS</guid>
                <pubDate>Tue, 24 Mar 2026 10:53:58 +0000</pubDate>
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                    <item>
                <title><![CDATA[Kim Skanson on The Power of Positive Perspective, Collaboration, and Mentorship]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/columns/kim-skanson-positive-perspective-collaboration-mentorship?utm_medium=RSS</link>
                <description><![CDATA[ Kim Skanson shares leadership lessons on positive perspective, collaboration, and mentorship, and how inclusive, people-first leadership drives growth in GBS. ]]></description>
                <author><![CDATA[ kim_skanson@cargill.com (Kim Skanson) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/columns/kim-skanson-positive-perspective-collaboration-mentorship?utm_medium=RSS</guid>
                <pubDate>Mon, 23 Mar 2026 19:49:22 +0000</pubDate>
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                <title><![CDATA[Navigating Change Without Disruption: Why Resilience is the New Operating Model]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/navigating-change-without-disruption?utm_medium=RSS</link>
                <description><![CDATA[ How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance. ]]></description>
                <author><![CDATA[ beth.brown@ssonetwork.com (Beth Brown) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/navigating-change-without-disruption?utm_medium=RSS</guid>
                <pubDate>Thu, 09 Apr 2026 11:01:43 +0000</pubDate>
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                    <item>
                <title><![CDATA[Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know]]></title>
                <link>https://www.ssonetwork.com/index.php/intelligent-automation/articles/inside-agentic-ai-bootcamp?utm_medium=RSS</link>
                <description><![CDATA[ Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services. ]]></description>
                <author><![CDATA[ beth.brown@ssonetwork.com (Beth Brown) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/intelligent-automation/articles/inside-agentic-ai-bootcamp?utm_medium=RSS</guid>
                <pubDate>Tue, 17 Mar 2026 21:05:23 +0000</pubDate>
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                    <item>
                <title><![CDATA[Top 5 Insights from SSOWomen’s Day 2026]]></title>
                <link>https://www.ssonetwork.com/index.php/global-business-services/articles/top-5-insights-ssowomens-day?utm_medium=RSS</link>
                <description><![CDATA[ From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026. ]]></description>
                <author><![CDATA[ beth.brown@ssonetwork.com (Beth Brown) ]]></author>
                <guid>https://www.ssonetwork.com/index.php/global-business-services/articles/top-5-insights-ssowomens-day?utm_medium=RSS</guid>
                <pubDate>Tue, 17 Mar 2026 10:42:23 +0000</pubDate>
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