<![CDATA[ Global Business Services (GBS) RSS Feed]]> https://www.ssonetwork.com/index.php/rss/categories/global-business-services en Thu, 21 May 2026 19:58:10 +0000 <![CDATA[AI + HI = The Only Equation That Matters in Shared Services ]]> https://www.ssonetwork.com/index.php/intelligent-automation/articles/ai-hi-equation-shared-services?utm_medium=RSS https://www.ssonetwork.com/index.php/intelligent-automation/articles/ai-hi-equation-shared-services?utm_medium=RSS Mon, 18 May 2026 15:05:19 +0000 <![CDATA[The Last 30 Years of Shared Services: Lessons & What’s Next]]> https://www.ssonetwork.com/index.php/global-business-services/articles/last-30-years-shared-services-lessons-whats-next?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/last-30-years-shared-services-lessons-whats-next?utm_medium=RSS Fri, 15 May 2026 00:00:02 +0000 <![CDATA[The Evolving Role of BPO in the Agentic Era]]> https://www.ssonetwork.com/index.php/global-business-services/articles/bpo-agentic-age-g6?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/bpo-agentic-age-g6?utm_medium=RSS Thu, 07 May 2026 00:00:02 +0000 <![CDATA[From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact]]> https://www.ssonetwork.com/index.php/global-business-services/reports/from-cost-center-to-performance-driver-outsourcing-kpi-impact?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/reports/from-cost-center-to-performance-driver-outsourcing-kpi-impact?utm_medium=RSS Thu, 07 May 2026 11:09:52 +0000 <![CDATA[Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation]]> https://www.ssonetwork.com/index.php/global-business-services/articles/why-stakeholders-resist-speed-gbs-transformation?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/why-stakeholders-resist-speed-gbs-transformation?utm_medium=RSS Wed, 29 Apr 2026 14:40:56 +0000 <![CDATA[GBS Uncovered: What Practitioners are Actually Talking About]]> https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-uncovered-practitioners-talking-about?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-uncovered-practitioners-talking-about?utm_medium=RSS Wed, 29 Apr 2026 11:06:15 +0000 <![CDATA[Employee Engagement as a Strategic Lever in the War for Talent]]> https://www.ssonetwork.com/index.php/human-resources/articles/employee-engagement-strategic-lever-war-for-talent?utm_medium=RSS https://www.ssonetwork.com/index.php/human-resources/articles/employee-engagement-strategic-lever-war-for-talent?utm_medium=RSS Tue, 21 Apr 2026 10:49:29 +0000 <![CDATA[Sustaining Awareness During Growth]]> https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/columns/sustaining-awareness-during-growth?utm_medium=RSS https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/columns/sustaining-awareness-during-growth?utm_medium=RSS Thu, 16 Apr 2026 11:02:11 +0000 <![CDATA[How Can You Build a True Delivery Partnership in BPO?]]> https://www.ssonetwork.com/index.php/global-business-services/articles/build-true-delivery-partnership-bpo?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/build-true-delivery-partnership-bpo?utm_medium=RSS Wed, 15 Apr 2026 16:17:49 +0000 <![CDATA[From Six Sigma to Speed to Value: Rethinking Transformation in Shared Services]]> https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/articles/six-sigma-to-speed-to-value?utm_medium=RSS https://www.ssonetwork.com/index.php/continuous-improvement-process-improvement/articles/six-sigma-to-speed-to-value?utm_medium=RSS Tue, 24 Mar 2026 11:05:00 +0000 <![CDATA[Rethinking Outsourcing: From Model Selection to Execution Readiness]]> https://www.ssonetwork.com/index.php/global-business-services/reports/rethink-outsourcing-model-selection-execution-readiness?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/reports/rethink-outsourcing-model-selection-execution-readiness?utm_medium=RSS Wed, 06 May 2026 12:17:44 +0000 <![CDATA[Change of Command: When the GBS Reporting Line Shifts]]> https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-reporting-lines-leadership-strategy?utm_medium=RSS https://www.ssonetwork.com/index.php/global-business-services/articles/gbs-reporting-lines-leadership-strategy?utm_medium=RSS Tue, 24 Mar 2026 10:53:58 +0000