Using Intelligent Document Processing To Drive Customer Centric TransformationRegister
Customer centricity is emerging as a core shared services differentiator for 2021. The priority is to ensure you have all the data you need at your disposal to deliver to your customers’ expectations, and to wrap this into your digital transformation agenda.
What is limiting the success of digitally-driven transformation, however, is the absence of structured and digitized data flowing seamlessly across the enterprise.
For companies who have been struggling to reach that ‘digital nirvana’ help is at hand.
Intelligent Document Processing is assisting enterprises globally to overcome the document hurdle and finally achieve an intelligent automation strategy that increases process efficiency, improves customer experience and enables a seamless flow of data.
But what is Intelligent Document Processing (IDP), how does it work and how do you get started? To answer those questions SSON has drafted in experts from TCG Process to give us some practical advice on what is fast becoming the hottest enterprise topic. With over 20 years’ experience at two of the world’s largest re-insurers, Head of Research, Christoph Smiela will be talking the audience through:
- Intelligent document processing: the what, why and how
- How to get started: data strategy, implementation, user experience and expected outcomes
- Accelerating straight through processing by digitizing data
- Driving customer retention and growth with IDP