Using Intelligent Document Processing To Drive Customer Centric Transformation

This webinar will take place on:
17 May, 2021
09:00 AM - 10:00 AM AEST

Customer centricity is emerging as a core shared services differentiator for 2021. The priority is to ensure you have all the data you need at your disposal to deliver to your customers’ expectations, and to wrap this into your digital transformation agenda.

What is limiting the success of digitally-driven transformation, however, is the absence of structured and digitized data flowing seamlessly across the enterprise.

For companies who have been struggling to reach that ‘digital nirvana’ help is at hand.

Intelligent Document Processing is assisting enterprises globally to overcome the document hurdle and finally achieve an intelligent automation strategy that increases process efficiency, improves customer experience and enables a seamless flow of data. 

But what is Intelligent Document Processing (IDP), how does it work and how do you get started? To answer those questions SSON has drafted in experts from TCG Process to give us some practical advice on what is fast becoming the hottest enterprise topic. With over 20 years’ experience at two of the world’s largest re-insurers, Head of Research, Christoph Smiela will be talking the audience through:

  • Intelligent document processing: the what, why and how
  • How to get started: data strategy, implementation, user experience and expected outcomes
  • Accelerating straight through processing by digitizing data
  • Driving customer retention and growth with IDP


Neil Walker
Head of Product
TCG Process

Neil Walker, as Head of Product, is responsible for ensuring that TCG’s product strategy meets the needs of existing customers and partners as well as encompassing innovative new features based on market research and experience. He works closely with the product development team to ensure first-class products are brought to life, delivering excellent business benefits and innovative ways of working.

Christoph Smiela
Head of Research
TCG Process

Christoph Smiela has over 20 years of technology experience in the global Insurance market and was hired as Head of Research to assist TCG in servicing customers and partners in the insurance market.  Reporting directly to the CEO, he is responsible for research & development and the deployment of solutions, starting with the ideation phase through market observation to bring new products and services to TCG’s customers.

Beth Hampton

Beths sits in the role of Editor at SSON in London. She is responsible for creating insightful, relevant and topical digital content to maintain SSON's reputation as the leading global hub for shared services professionals.