Supercharging The Automation Opportunity With Intelligent Document Processing (And The Risk Of Doing Nothing)

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This FREE webinar was recorded on:
26 May, 2021
11:00 AM - 12:00 PM EDT


Customer centricity is emerging as a core shared services differentiator for 2021. The priority is to ensure you have all the data you need at your disposal to deliver to your customers’ expectations, and to wrap this into your digital transformation agenda.

What is limiting the success of digitally-driven transformation, however, is the absence of structured and digitized data flowing seamlessly across the enterprise.

For companies who have been struggling to reach that ‘digital nirvana’ help is at hand.

Intelligent Document Processing is assisting enterprises globally to overcome the document hurdle and finally achieve an intelligent automation strategy that increases process efficiency, improves customer experience and enables a seamless flow of data.

But what is Intelligent Document Processing (IDP), how does it work and how do you get started?

To answer those questions SSON has drafted in experts from TCG Process to give us some practical advice on what is fast becoming the hottest enterprise topic. With over 20 years’ experience at two of the world’s largest re-insurers, Head of Research, Christoph Smiela will be talking the audience through:

  • Intelligent document processing: the what, why and how
  • How to get started: data strategy, implementation, user experience and expected outcomes
  • Accelerating straight through processing by digitizing data
  • Driving customer retention and growth with IDP

Speakers

Neil Walker
Head of Product
TCG Process

Neil Walker, as Head of Product, is responsible for ensuring that TCG’s product strategy meets the needs of existing customers and partners as well as encompassing innovative new features based on market research and experience. He works closely with the product development team to ensure first-class products are brought to life, delivering excellent business benefits and innovative ways of working.

Christoph Smiela
Head of Research
TCG Process

Christoph Smiela has over 20 years of technology experience in the global Insurance market and was hired as Head of Research to assist TCG in servicing customers and partners in the insurance market.  Reporting directly to the CEO, he is responsible for research & development and the deployment of solutions, starting with the ideation phase through market observation to bring new products and services to TCG’s customers.

Barbara Hodge
Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)

Barbara Hodge is Principal Analyst and Global Digital Content Editor at the Shared Services & Outsourcing Network (SSON), the largest and most respected forum for executives responsible for delivering optimized business services. Barbara is responsible for SSON's global digital content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.


Sally Fletcher
Head of Online Events
SSON

Sally Fletcher is the head of online events for IQPC. Her role is to research, execute and host exciting online conferences and webinars for the SSON community around the world. Previously she spent 8 years producing large-scale summits and smaller conferences on topics such as AI, robotics, capital markets, HR, customer experience and leadership in Asia, Europe and North America.

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