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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1810 article results
of 181
Shared Services & Outsourcing Network
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018.Flip through the pages to find out more on the following in North American Shared Services Organizations (SSOs):Millennial Talent Creativity and...
Shared Services & Outsourcing Network
Ever wondered how we got to today's automated world? Well, it started with the Egyptians…
Shared Services & Outsourcing Network
This visual report offers a snapshot of the Intelligent Automation (IA) landscape in the Nordics region. Blending data from SSON Analytics’ Intelligent Automation Universe (IAU) and SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, it provides answers to the following questions:Which companies are...
Shared Services & Outsourcing Network
This report analyses a blend of proprietary data from the past year to find current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automation. Play with the data to answer core questions such as:How much knowledge based work is being performed by Higher Education SSCs across US?What is...
February 19, 2018 by Seth Adler
katerina vranovska
"From being purely a financial service center Prague is becoming the center for Europe for other functions."
Shared Services & Outsourcing Network
At the 20th Asian Shared Services and Outsourcing Week, that took place in November 2017, we asked attendees their opinions on a number of hot issues currently facing the industry.Two of the most popular were talent and robotic process automation.View the infographic below to find out where your peers sit on the RPA maturity curve...
February 12, 2018 by Elisa Montes
Elisa Montes
Digital transformation has taken a big hit in the way businesses operate. Some companies are already up-to-date with current trends while others have fallen behind. Regardless of where you stand, it never hurts to learn from your peers and see what they do within their organization – the various tactics they used; what worked, what failed and...
Shared Services & Outsourcing Network
This report dives into the 3 key themes in Malaysian Shared Services Centres (SSCs) – Talent, Technology and Knowledge Work.
February 5, 2018 by SSON Editorial
Paul Bartley
At Becton Dickinson the current SSO strategy is called Process First – to get the process folks involved at the planning stage. Shared Services have contributed in two major integrations. Right now the focus is on driving revenue, given that cost synergies have been assimilated already.BD is "out in front" in the robotics space, says Paul, having...
February 5, 2018 by
A candid story of early mistakes and future success!
Tags: BASF | SSO Week | Europe
1810 article results
of 181