SSO Week APAC Digital 2017

12th - 14th December, 2017

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SSO Week APAC Digital 2017

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Welcome Letter


Experience APAC's largest and most renowned shared services and outsourcing events... from the comfort of your own desk!


Continuing from the success of the North American and European Shared Services and Outsourcing (SSO) digital events, this live APAC digital event will deliver the most popular sessions from the greatest and most prestigious SSO events experienced by 700+ professionals in the region.

If you missed the 21st Australasian SSO Week in Australia in June or can't make it to the upcoming 20th Asian SSO Week in Singapore, this is your chance to catch up on the best and well received sessions from these events – completely free.

Simply register below to gain access to 9 live in-depth sessions from distinguished APAC shared services leaders on 12 – 14 December 2017.

This live digital event features case studies on automation and sourcing strategies, and tackles burning issues related to talent and customer centricity in the region. No matter where you are in the SSO journey, this digital event will prove to be a valuable 3 days of information sharing to help you develop a blueprint for success.

Can't make a live session? No problem - all presentations will be available on demand after the live event.


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Events Highlights

Key Themes

  • Talent: Hiring and developing skills in the evolving shared services workforce and dynamics of the modern work environment 
  • Intelligent automation strategy: Featuring real world use cases
  • Sourcing: Where does outsourcing fit in the automation, innovation, and service delivery location strategy
  • Enabling a changing enterprise business model: How to uber-ize and bring your business processes along the journey
  • Customer centricity: Chat bots and the changing digital customer experience
  • Emerging SSOs: Industry sectors with shared services model growth, mid-size companies adopting shared services, and new emerging locations


Sponsorship Opportunities


If you have a compelling case study, this is your opportunity to demonstrate thought leadership to an audience of senior APAC shared services professionals. To find out more about these opportunities, contact Tilak Antony on +61 4215 06390 or email enquire@ssonetwork.com.

The agenda below is still work in progress and will be subject to changes. All registrants will be notified of a finalised agenda closer to the event dates. 


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Agenda

12/11/2017
10:30 AM
SINGAPORE

5 Critical Elements of Intelligent Automation Implementation Success

Choosing the right processes for automation is the one of the essential first stepping stones toward a success deployment. Learn from actual client case studies components in automation projects that delivered the estimated benefits and the factors common in projects that stalled or failed to deliver the desired results.

12/12/2017
1:30 PM
SINGAPORE

Fireside Chat: Retaining Asia’s Competitive Advantage in an Increasingly Digital and Automated World

Ross Mackay

With the advent of intelligent automation and an increasingly digital environment, the next 5 years will bring exponential change to the global shared services industry at an unprecedented scale. What are the impacts and implications for the Asian shared services industry? Can they retain their competitive advantage while still delivering value-adding services to drive both top and bottom line results? This interview format session will include discussion on key issues and opportunities for shared services leaders navigating the journey of rapid change and transformation.

  • Has intelligent automation levelled the playing field for SSCs outside of Asia?
  • How can the Philippines, Singapore and Malaysia continue to preserve their competitive advantage and deliver value-adding services?
  • Embracing exponential change in the next 5 years - How prepared are Asian SSCs ready to deal with the digital storm?
  • Analysing the role of technology: Wither the role of regional
  • Techniques for leading change in an increasingly automated environment

Panelists:

Ross Mackay, Managing Director, DHL Asia Pacific Shared Services Sdn Bhd, DHL Expr


12/12/2017
3:00 PM
SINGAPORE

Delivering a Global, World-Class, and Value Adding Financial Shared Services in Record Time

Ian Brown

Solvay Business Services is a GBS that delivers its services based on four end-to-end processes: Hire to Retire, Order to Cash, Procure to Pay & Record to Report, side by side with an Information Services support team.

Learn their leading best practices and lesson learned on:

  • Setting key targets and timelines to transition from solely transactional to value-adding services
  • Anticipating challenges and pitfalls in transforming your finance centre: Managing M&A, workforce retention and ERP system interoperability
  • Analysing the key factors that enable a successful transformation
  • Reviewing the future for financial shared services 

Panelists:

Ian Brown, Vice President, SBS and Finance, Asia Pacific, Solvay


12/12/2017
9:30 AM
SINGAPORE

Robots Are Hungry – Do You Have the Right Data to Feed Them?

Solving problems with automation mean understanding the data required to be leveraged by the type of solution being utilised. Which solutions are best suited for structured vs unstructured data? Does your organisation have the right data management in place to access the type of data at the speed the automation tools want to absorb it or will data become your bottleneck? 

12/12/2017
12:00 PM
SINGAPORE

Aligning Sourcing With Your Talent, Innovation and Service Delivery Location Strategy

With talent increasingly in the spotlight in terms of being able to deliver knowledge based work and the focal point for enhancing internal and external customer experience, conversations have shifted from where to get cheap labor to how do I find the skill sets needed for evolving Shared Services roles. Automation solutions driven by the business and outsourcing partners motivated to innovate more than ever before have opened a new stage to sourcing strategies. Leaders find themselves in a new make vs buy analysis: Do I build a robot, upskill an employee, open an operation rich in the competency desired or find an outsourcing partner certified in intelligent automation.

12/13/2017
3:30 PM
SINGAPORE

Regional Integration Program: Offshoring to an Internal Operation

Gavin Ifield

Hear the story of Holcim ANZ’s transition of services from their captive centre in Australia to an existing operational team in the Philippines. Discover how the formula referred to as the 3-6-1 program approach and focus on their Hypercare model provided the critical elements needed for the successful transition of services.  

In this session, we’ll explore:

  • Benefits and challenges of internal offshoring vs. third party outsourcing
  • How does this contribute to the enterprise GBS strategy 
  • Keeping talent engaged during transition and celebrating achievements that enabled the hand-off
  • Building a culture of “we” and avoiding us vs. them


Panelists:

Gavin Ifield, Director of Global Business Services APAC, AECOM


12/13/2017
9:30 AM
SINGAPORE

Continuous Improvement Meets Intelligent Automation COE

Is your Continuous Improvement team asked to squeeze out another 10% improvement year over year? Do you feel like your processes no longer have any drops left to squeeze out? Learn how intelligent automation solutions can compliment and boost your continuous improvement efforts and leverage the governance, tools and knowledge of a COE model to fill up a new glass of benefits and enhancements for customers.

12/13/2017
12:00 PM
SINGAPORE

Winning the War on Talent - Leadership and Talent Management in a Digital Age

Animesh Mukherjee

As shared services centres and your workforce dynamics continue to evolve in an increasingly digital age, talent management and retention remains a top priority for shared services leaders in Asia. Moreover, it is imperative that today’s leaders are well equipped to manage, motivate and engage a younger workforce and the millennial generation. This workshop will provide the 5 key takeaways in engaging, retaining and developing your workforce, and provide you with a capability roadmap and strategy for HR success.


Panelists:

Animesh Mukherjee, Head - HR Centre of Expertise, Digi Telecommunications


12/14/2017
2:00 PM
SINGAPORE

Emerging SSOs: Mid-size companies adopting shared services model and the unexpected APAC service delivery locations

For more than two decades, the shared services model has been present in large enterprises and in the past 10 years, it’s not only commonplace, it’s considered a cornerstone for business growth for many Fortune 100 companies. With the evolution of cloud and SAAS technology and new lost-cost automation options that open up talent and sourcing choices, the shared services model is now continuing to emerge and grow in mid-size organisations.

  • Where in Asia are the "dots" on the shared services atlas emerging and what are the drivers for having serviced delivered in these locations
  • What are the unique challenge and benefits of those locations 
  • What are some of the talent considerations and strengths from these locations
  • Can mid-size companies achieve the same level of improvements and results without the same economies of scale 
  • Customer Centricity vs Labor Arbitrage: Weighing the benefits delivering services from areas where your company currently has operations vs outsourcing to a low cost labor market

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Bonus Material


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About the Organizer


Presented by:

Meet your speakers:

Ross Mackay

Ross Mackay


DHL Asia Pacific Shared Services Sdn Bhd, DHL Expr

Current location: Selangor, Malaysia

Ross is currently running "the world's most international shared service centre for the world's most international company."

The Asia Pacific Shared Service Centre in Malaysia provides Finance and Accounting, Billing and Accounts Receivable and Customer Master Data services to the DHL Express and PEP entities in Europe, Africa, Middle East and Asia Pacific covering around 150 countries.

Ross is a Finance & Business Transformation Leader with more than 20 years of international Blue Chip experience gained in a variety of industries (Financial Services, Utilities, Legal, Logistics, and Management Consulting).

Gavin Ifield

Gavin Ifield


AECOM

Gavin has recently joined AECOM as their Director of Global Business Services for Asia Pacific having held various leadership roles over the last 15 years within Holcim Australia, including their Head of Business Services. 

Gavin has led multiple Business Service transitions and implementations throughout Oceania and South East Asia and prides himself on building high performance engaged teams, effective and efficient service delivery models, continuous improvement cultures and in leading transformational change.

Gavin’s experience within Business Services extends to managing captive onshore and offshore centres as well as managing external BPO and third party providers. His areas of remit have included all areas of Record to Report, Purchase to Pay, Order to Cash, Hire to Retire and Facilities. 

Gavin is on the advisory board for SSON, holds a degree in Business (Accounting) and is a member of CPA Australia. He is also studying an advanced Diploma in GBS with CIMA.

Animesh Mukherjee

Animesh Mukherjee


Digi Telecommunications
Animesh leads the HR Centre of Expertise in Digi accountable for designing as well as delivering human capital programs, policies and processes across the full value chain of employee experiences. He also leads the People & Culture work-stream for Digi as part of Telenor Group's Global Digital Transformation Program. This team seeks to - disrupt traditional HR, challenge usual assumptions and build new products & services - that reflect it's view of the desired customer experiences in the age of Digital. Prior to Digi, Animesh spent 13 years at a global HR consulting firm across a few different countries.

Bonus Material

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