SSO Week Europe Digital 2017

10th - 12th July, 2017

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SSO Week Europe Digital 2017

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Welcome Letter


Experience Europe's biggest and most renowned shared services & outsourcing event... from the comfort of your own desk!

This year’s Shared Services & Outsourcing Week Europe in Manchester in May attracted more than 600 shared services and business transformation professionals to discuss some of the most critical challenges facing a rapidly transforming industry. 

If you missed the event, this is your chance to catch up on 8 of the most popular sessions in a new live online event  all from the comfort of your desk. 

And the best part? SSO Week Europe Digital is completely free to attend. Simply register below and get access to 9 in-depth sessions presented live by shared services leaders from across Europe.

This live online event features case studies on Robotics and Intelligent Automation, Leadership, HR Technology and Global Process Ownership, as well as the inside track on how to leapfrog several steps on the journey to GBS.    

Can't make a live session? No problem - all presentations will be available on demand after the live event.

Please note: All timings in the agenda below are in GMT, which is currently one hour behind British Summer Time (i.e. the UK & Ireland) and 2 hours behind Central European Summer Time (e.g. Germany, France, Belgium, Poland, Spain, Italy, and others).


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Events Highlights

Key Themes

  • Embedding Robotics and Intelligent Automation into your SSC to automate transactional work, increase productivity and eliminate errors 
  • Excellence in Global Business Services and Global Process Ownership 
  • Digitizing and Optimizing the Finance and HR Functions
  • Leadership Transformation and the Future Workforce
  • Fast Forward: Accelerating your journey on the SSO Maturity Curve 


We are delighted to welcome both Phil Searle, CEO & Founder and Robert Towle, Managing Director North America at Chazey Partners as the chairmen of this digital event. 

Phil Searle, Founder & CEO, Chazey Partners

Phil is the Founder and Managing Director of Chazey Partners Limited. He has more than 20 years of experience in Finance, Shared Services, Technology and Outsourcing. Prior to his current role, he was Group VP and CFO of Cendant TDS International, which encompassed all areas of Finance across four continents, including Decision Support, Financial Planning & Analysis, Controllership and Financial plus certain HR Shared Services.

Prior to Cendant, Phil was VP Finance and Corporate Controller at 3Com Corporation. He led far reaching organisational, technology, service delivery and business process improvement initiatives resulting in the global roll-out of ERP solutions and Shared Services encompassing Finance, HR, Supply Chain, Logistics and Customer Support.

Phil is a Chartered Accountant and has a BA Honours Degree in Economics from the University of Exeter. He is a member of Financial Executive International (FEI).


Robert Towle, Managing Director, North America (East), Chazey Partners

Robert has over 20 years of experience in Finance, Shared Services and Technology implementations. He has managed multiple shared services transformation projects and has held multiple roles managing shared services operations in the U.S., U.K. and in multiple locations in India. Prior to his recent assignments, he was the Vice President of Finance for Pinkerton Consulting.

Prior to Pinkerton, Robert was the Vice President of Global Operations Finance for Travelport Limited, with responsibilities including the management of company’s Indian Shared Service Center, global corporate travel and North American payroll operations.

He is well suited to developing transformation activities, but is comfortable focusing on daily operational issues, managing staff at all levels and ensuring a high level of customer service.

Robert holds an MBA with dual concentrations in Finance and Information Technology from Auburn University.

Please note: All timings in the agenda below are in GMT, which is currently one hour behind British Summer Time (i.e. the UK & Ireland) and 2 hours behind Central European Summer Time (e.g. Germany, France, Belgium, Poland, Spain, Italy, and others).


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Agenda

Available Now

Adding Value to the C-Suite: Becoming a Strategic Partner to the Business

Gary Critchley

There are many ways your shared services can add value back to the board. As you move beyond cost-saving, its vital you explore these to keep driving your shared services forward. This session examines how National Grid is using their SSC to liberate executives time, whilst simultaneously providing strategic insight that contributes to company top and bottom line.


Panelists:

Gary Critchley, Head of UK Shared Services, National Grid


Available Now

Panel Discussion: Inside, Outside, Strategic, Operational: Which GPO Model Is Right for You?

Joanne Gavigan
Helen Boyd
Emma France
Rob Cowan

Are you treading a well-worn path or striking out on your own when it comes to your GPO methodology? Although the concept has been around for some time, SSCs have developed different strategies when it comes to the role of GPO. This panel debates the options allowing you insight into which can drive your business forward:

  • Inside or Out? Where should a GPO sit within the enterprise?
  • Reporting lines and accountability for performance delivery
  • Using performance metrics
  • Measuring cost vs. benefit in the GPO implementation

Panelists:

Joanne Gavigan, Director, Global Process Owner, Account to Report, Unisys


Helen Boyd, Global Purchase to Pay Lead, Dropbox


Emma France, Global Process Owner R2R, AstraZeneca


Rob Cowan, Vice President - Enterprise & Technology Solutions, Unilever


Available Now

Exploring the Latest Trends in Shared Services and Decoding the Robotic Process Automation (RPA) Phenomenon

Phil Searle
Daniel Lawrence

In the days of Brexit, Trump and disruptive technologies like Artificial Intelligence and Robotics, is there still value in offshoring services and jobs to lower cost locations The session offers you exclusive insights into the latest trends in Shared Services and best practices on RPA implementation for your Shared Services.

  • The latest trends in Shared Services, Outsourcing and Offshoring
  • Exploring RPA Potential in Shared Services: Decoding the RPA phenomenon and its potential for enabling transformation
  • Perspectives and predictions on the potential impact of “Nationalism” and “Protectionism”

Panelists:

Phil Searle, CEO & Founder, Chazey Partners


Daniel Lawrence, Regional Director, Europe, Chazey Partners


Available Now

Siemens: How You Can Make the Most of Digital Transformation in Your Shared Services

Tobias Sebastian Unger

This presentation takes a look at how Siemens shared services is transforming digitally, touching on a range of cutting edge technologies including RPA, Business Process Management, ERP-level automation, AI/Cognitive, Predictive Analytics/Big Data, Blockchain

  • Which technology trends are behind digitalization?
  • What can we expect from each technology?
  • How to cope with technological ambidexterity & ensure a balanced automation strategy?
  • What are key enablers for success?


Panelists:

Tobias Sebastian Unger, Head of Organizational Development and Strategic Projects, Siemens


Available Now

Accelerating to Integrated Business Services Through Digitization!

Rob Cowan

When Unilever started their GBS Transformation, it was a collection of disparate functions, fast forward to 2017 and it’s an integrated business services suite. Hear how Unilever quickly built it’s GBS, the lessons learnt and how they are now applying digital thinking to drive further benefits. Our speaker, who played an integral part in setting up the GBS also looks back at the Unilever journey giving insight into what steps a modern SSC can take to accelerate their own transformation journey.


Panelists:

Rob Cowan, Vice President - Enterprise & Technology Solutions, Unilever


Available Now

Establishing a Centre of Expertise for Robotic Process Automation: A Collaboration Between IT and Business

John Dickens
Jeremy Orr
  • How the CoE approach has helped maximise return and minimise the risk
  • RPA as one of the tools in the process efficiency tool box – some considerations on deciding when to use it
  • Working with third party partners: Moving from conflict of interest to mutual benefit?


Panelists:

John Dickens, Director - Service Delivery (Finance Operations), Centrica


Jeremy Orr, Head of SAP Implementation, Centrica


Available Now

Fast-Forward: Leap-Frogging the Shared Services Maturity Curve

Cindy Gallagher

There are reams of handbooks available giving advice on the painstaking and lengthy maturity journey of a shared service centre, but after 30 odd years, isn’t it time we broke the rules or at least re-examined the process? Since shared services were established back in the 80s, technology has rocketed forward in sophistication and digitally capable talent has joined the workforce; meanwhile SSC models have been tried and perfected by many of the leading enterprises. This session gathers together advice, lessons learnt and brand new concepts to help you accelerate your SSO journey and leap-frog that maturity curve


Panelists:

Cindy Gallagher, SVP Global Controller, Discovery Communications


Available Now

Increased Visibility: How Can a GBS Model Add Value to Your Organization?

Tobias Sebastian Unger
Julie Harbert

Some say it’s little different to a SSC model, others say that it has bought them significant, tangible benefits. But would a GBS model work for your organization? And if you’ve already taken that leap, do you have a clear plan on how to progress further? This session draws input from some of the most experienced and innovative GBS models around, and tries to understand what makes them great. Hear lessons on:

  • Transitioning from a SSC to GBS
  • Creating in-depth business insights
  • GPOs: Creating cross-functional management and new accountability lines
  • Ensuring and maintaining executive sponsorship for your GBS project


Panelists:

Tobias Sebastian Unger, Head of Organizational Development and Strategic Projects, Siemens


Julie Harbert, SVP Head of Global Business Services, Royal Philips


Available Now

Panel Discussion: Eradicate Inefficiencies and Find HR Golden Nuggets: Making HR Tech Work for You

George Gabero
Dan Belli
  • Using technology and data to uncover process inefficiencies
  • In a multitude of offerings, which tech is truly transforming HR?
  • Getting buy-in for your technology transformation
  • HR Portals, Case Management, Electronic Document Management and RPA, how can these technologies possibly work together?
  • Using technology to identify golden nuggets of insight
  • Enhancing user experience to drive employee tech adoption


Panelists:

George Gabero, HR Solutions Director, Levi-Strauss


Dan Belli, Director of HR Operations, Thales Group


Available Now

Shared Services in the Digital Age: How Big Data Helps Vodafone to Save Money and Deliver Better Service

Jan Philipp Thomsen

Shared services centers process thousands of transactions with billions of individual activities. But how can process owners ensure that these transactions are efficient, compliant and at the right cost? By taking an innovative look at their existing data, companies can finally answer these questions.

In this session, we’ll take you through how Vodafone applied process mining to their purchasing data to secure double-digit savings while improving their time to market. You’ll see how they:

  • Increased their “perfect PO” rate from 73% to 85%
  • Reduced cost per purchase order from $3.22 to $2.85 in just one year - better than The Hackett Group’s World Class standard
  • Improved time to market by 20%

In today's competitive world, hundreds of companies are already leveraging process mining to save money and operate better. See how your company can do the same.


Panelists:

Jan Philipp Thomsen, Head of Celonis Content Store, Celonis



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Bonus Material


Presented by:

Meet Your Speakers

Gary Critchley

Gary Critchley


National Grid

Gary Critchley is responsible for enterprise wide Business Services function including Financial services, HR services, Property & Logistics and Solutions and Sustainability team.

He leads over 1000 employees across directly employed and outsourced service provision, managing multi million budget including significant outsourced contracts. He also leads effective service provision covering £6.2bn of payables, £8.9bn of cash collections, 774 sites, 22 strategic stock locations and 125,000 annual payroll transactions.

Joanne Gavigan

Joanne Gavigan


Unisys

Joanne Gavigan has worked in Unisys for over 20 years after graduation from Liverpool University in 1990. During her time at Unisys she has held a wide range of roles in Accounting and Systems Implementation. These roles have included managing Accounts Payable, implementing Oracle Financials, and managing the accounting function in the Asia Pacific Shared Services Centre. Joanne’s current role is Global Process Owner for Account to Report.

Helen Boyd

Helen Boyd


Dropbox

Helen Boyd has over 15 years of international finance experience with large multinational companies (Dropbox, LinkedIn, Pfizer, Oracle, PwC) primarily in the areas of Purchase-to-Pay, Revenue and Service Delivery. She also gained Six Sigma green-belt certification in 2010 for implementing process improvements/cost savings in the P2P area. She has led projects to outsource elements of the expenditure process and have worked with one of the global BPO leaders managing outsourced teams in Europe and Asia.

Emma France

Emma France


AstraZeneca

Emma France is a results focused, finance professional with extensive experience in finance related business transformation, global process ownership and systems implementations. She is also a qualified accountant who has held Chartered Manager status and has been a Chartered Public Finance Accountant. 

Rob Cowan

Rob Cowan


Unilever

Rob Cowan is a leader who has delivered significant change and transformation as a CIO and Vice President in Global Business Shared Services. He develops and delivers clear strategies that simplify and transform businesses delivering tangible benefits.

Phil Searle

Phil Searle


Chazey Partners

Phil is the Founder and Managing Director of Chazey Partners Limited He has more than 20 years of experience in Finance, Shared Services, Technology and Outsourcing. Prior to his current role, he was Group VP and CFO of Cendant TDS International, which encompassed all areas of Finance across four continents, including Decision Support, Financial Planning & Analysis, Controllership and Financial plus certain HR Shared Services.

Prior to Cendant, Phil was VP Finance and Corporate Controller at 3Com Corporation. He led far reaching organisational, technology, service delivery and business process improvement initiatives resulting in the global roll-out of ERP solutions and Shared Services encompassing Finance, HR, Supply Chain, Logistics and Customer Support.

Phil is a Chartered Accountant and has a BA Honours Degree in Economics from the University of Exeter. He is a member of Financial Executive International (FEI).

Daniel Lawrence

Daniel Lawrence


Chazey Partners

Daniel Lawrence has over 15 years of finance operations and management experience in hi-tech industries including Shared Services, business process transformation and organisational integrations. Prior to his current assignment, he was the Shared Services integration manager for the Record-To-Report and Order-To-Cash processes for Coca-Cola Enterprises, and recipient of a Golden Crown Award as part of the project team responsible for delivery of the Finance Transition project.

Tobias Sebastian Unger

Tobias Sebastian Unger


Siemens

Before joining Siemens, Tobias worked as a management consultant at KPMG focusing on CFO advisory and support function optimization.

Since 2012, he held several positions in Siemens Finance Shared Services assuming responsibilities in the area of global function re-organization, continuous improvement and IT implementation projects.

As a direct report to the global Head of (Finance) Shared Services, his current focus lies in strategic development (operating model & roadmap), transformation and innovation management.

John Dickens

John Dickens


Centrica

John is Director - Service Delivery (Finance Operations) at Centrica. He was previously Director of European Financial Shared Services at Discovery Channel and headed the Shared Service Centre at NEC Europe. He is an extremely knowledgeable finance professional with a highly valued ability to recognise and implement best practice.

Jeremy Orr

Jeremy Orr


Centrica

Jeremy is an experienced Information Technology professional who has served a thorough apprenticeship in a top-tier consultancy and now deals with the demands of working in-house in a large energy company.

He has led teams large and small, both onshore and offshore to accumulate a strong delivery track record with a little innovation thrown in.

He is continually fascinated by the businesses he work in and certainly learn something new every day. He loves the dynamic and challenging environment that ever increasing disruption (technology, policy, geology) is driving, it leaves no opportunity to relax or get complacent.

Cindy Gallagher

Cindy Gallagher


Discovery Communications

Cindy Gallagher is SVP, Global Shared Services Controller for Discovery Communications. She is a CPA by trade, who is sought after to build and transform accounting and finance organizations. In her current role with Discovery Communications she is responsible for global process delivery, revenue accounting and the companies strategic sourcing initiatives.

She has served as an advisor and partner to various senior executives, helping to identify new business opportunities, streamline processes, control costs and maintain financial statement integrity. Leveraging her Six Sigma and Finance and Accounting training Cindy is always looking at new ways of analyzing data, creating economies of scale and developing the skill sets of her team.

Prior to joining Discovery Communications, Cindy was the Deputy Controller for AOL where she oversaw all accounting and shared services operations including SEC reporting, General Accounting, Corporate Treasury and FP&A. She also served as the project management office for the CFO organization transforming and automating processes across all functions.

Julie Harbert

Julie Harbert


Royal Philips

Julie is a leader in CFO & COO functions driving successful company-wide growth & performance. She is responsible for evaluating and building centralized organizational capability in Philips' back-office globally. 

As Philips finalizes its strategic split into two companies focused on HealthTech and Lighting, her team focuses on improving quality, accountability and effectiveness of the back office via an E2E process view. Key initiative is to align the core functions to deliver agile solutions to their customers across the rapidly growing HealthTech space with the power of analytics & continuous improvement. 

The strategy developed encompasses E2E business service processes supported by full stakeholder alignment, global hub selection, process reengineering (baseline to benchmark), Change Management & Communications, as well as the detailed transition plans for both greenfield and existing site launches.

George Gabero

George Gabero


Levi-Strauss

George is HR Solution Director at Levi-Strauss Europe. He is responsible for the HR & Payroll Shared Services and HR IS in Europe.

Dan Belli

Dan Belli


Thales Group

Dan is a HR professional with over 15 years’ experience across all areas of HR. He is currently the Director – HR Operations UK at Thales. Having played an integral part in transforming the Thales UK HR function, Dan is now involved in and leading a number of global HR transformation projects, aligning over 50 HR Teams to a single, common HR strategy.

Jan Philipp Thomsen

Jan Philipp Thomsen


Celonis

Jan Philipp Thomsen joined Celonis at the end of 2015 as Product Manager and is currently heading the development of the Celonis Content Store platform. He completed his Bachelor and Master studies in Management and Technology at the Technical University of Munich and prior to Celonis worked in large techology corporations, consulting and private equity, with a strong focus on optimising business processes.

Bonus Material

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