1200 - 1245 SGT (1200am US ET)
Putting More Cash in the Bank from your OTC Process
End-to-end process transformation goes far beyond implementation of automation tools. It encapsulates a continuous improvement mindset, use of process domain expertise and a shift away from data entry and managing exceptions. Imagine a world where billing clerks and collection agents are transformed into cash flow specialists. Learn how to turn that image into reality by incorporating digital labor, AI and data analytics to migrate from cash collection to cash generation.
In this session we’ll explore:
- Role redefinition and digital process structure
- Means to streamline OTC processes and alleviate exceptions
- The do’s and don’ts of integrating AI
Client: Name, Title, Company
Sponsor: Name, Title, Company
Day 2 - Thursday 17 October 2019
0830 - 0915 US ET
PIT Crew Transformation at Canadian Tire
Significant transformation doesn’t always mean multi-year, large capital expense investment. Canadian Tire leveraged a quotient of robotics automation + data science + lean six sigma tools to create a powerful transformation team called the Pit Crew. These Process Improvement Teams (PIT crews) solve problems and tackle ongoing issues, freeing operational teams to identify other areas in need of attention. Leaving legacy baggage behind, the PIT teams focus on implementing tools and troubleshooting process bottlenecks to optimize work and systematically contribute to transformation. And as a Centre of Excellence across Finance, they can be targeted on solving the most impactful problems, helping increase the capability of Finance overall.
In this session we’ll examine how the PIT crew:
- Combines talents of robotics, data science and process improvement experts
- Adopts a user centric approach to help to break down silos
- Delivers both near term results and big changes over time
Rob Phillips, Associate Vice President, Finance Continuous Improvement, Canadian Tire
0930 - 1015 US ET
Continuously Building Upon the Foundation of People, Process & Technology
Shifting enterprise business market demands and customer expectations require organisations to build a new case for change. How do mature operators continuously refine and improve their GBS/Shared Services operations? Smith & Nephew has perfected near-bionic level artificial knees but what does it take to incorporate similar super human capability into its GBS service delivery.
In this session we’ll examine:
- How to enrich customer journeys and improve employee fulfillment
- Ways to avoid making ‘faster bad’ processes with automation
- Essentials to managing end-to-end processes on a global scale
Phil Priest, SVP Global Business Services, Smith & Nephew
1100 - 1145 US ET
Change Management – Turning on a New Lightbulb
Routinely cited in the top 3 lessons learned shared by industry practitioners, change management takes on a new breadth and depth in digital transformation. Leading employees, customers and stakeholders down the path of change includes shining a new light on the purpose for change and aligning it with enterprise strategy. Transformation at this scale necessitates a holistic approach to all elements of metamorphous, going far beyond a communication plan and training.
In this session we’ll discuss:
- Communicating a vision and bringing it to a ‘how does it affect me’ level
- Dashboard indicators that gauge change impact
- What’s unique in this type of change management
Alyona Konstantinova, MyP&O Director Europe | MGS P&O, Mars Global Services (Poland)
Viral Chhaya, Director - Global Business Solutions, General Motors (Detroit)
1230 - 1315 US ET
Transforming Finance Using a Digital Workforce
SSON’s 2019 global state of the industry survey reflects that ‘Control/standardization/optimization’ is the #1 benefit Shared Services brings to the enterprise. Conversely ‘Enhanced Quality and Fewer Errors’ ranked as the most significant outcome achieved through use of digital workforce. Combine these results with the need to attract and develop innovative thinking in human labor to achieve business transformation and customer experience and you have a recipe for wide spread adoption of digital labor in finance processes.
Learn how a digital workforce:
- Enables Shared Services Organizations to expand service offering scope
- Raises transparency and controls to strengthen compliance
- Empowers development of Knowledge based competencies
Brought to you by: Automation Anywhere
1330 - 1415 US ET
PREPARING FOR THE FUTURE OF SHARED SERVICES –NEXT GENERATION STRATEGIES
Finance Shared Services has continued to evolve through globalization, automation, and innovation—but many of the foundational concepts have stood the test of time. Talent has become an increasingly valuable commodity and skill gaps become more evident as organisations move up the value chain. New characterizations of Shared Services such as agile, flexible, and enabling begin to replace the mantra of consistent, reliable and standardized.
In this session we’ll explore:
- Factors for developing an end-to-end process view, governance and automation approach
- Considerations when expanding beyond existing scope to new functions, services, and geographies
- Innovating your organization through automation, analytics and engagement
Craig Simpkins - Director Finance Integration & Transformation - Global Products, Johnson Controls
1415 – 1425 US ET
Chairwoman’s Conference Closing Remarks
Join in as our Chairwoman shares her key takeaways and highlights from the summit.
Conference Chair: Rochelle Hood, Global Head of Customer Analytics and Research, SSON