Wednesday, 16 October 2019 (APAC / ANZ Live Delivery - US Tuesday Evening)
0900 – 0945 SGT (2100-2145 US ET Tues, 15 Oct)
Raise a Pint to Growing a Customer Focused Outcome
By leveraging customer first design thinking the Lion team took a deep dive into the complexities and frustrations experienced in their new accounts process to reduce cycle time from an average of 7 days to just 24 hours. Learn how the team transformed a transactional process to an engaging customer journey.
In the session we’ll explore:
- Use of a collaborative approach between sales and enterprise services to address the challenges and develop a solution
- How to turn concerns into positive outcomes by examining reactive vs proactive communication
Emma Beard, Enterprise Services Director, Lion
Wednesday, 16 October 2019 (Americas/EMEA Live Delivery)
0900 – 0945 US ET
Why Your Shared Services RPA Strategy Needs Artificial Intelligence
In the quest to be of more strategic value to the organization, shared services have started transitioning from transaction processing to knowledge work. However, disparate IT landscape, disconnected systems and non-standardized processes continue to be the top challenges that prevent such a transition. Technologies such as RPA have brought in some gains but the question is whether the practice of building bots is sustainable.
In this session, join Ranjith Poladi as he discusses the technology strategy that Finance & Accounting shared services leaders could adopt to build a scalable operations model.
• Understand how technologies including RPA and AI could transform shared services
• Learn how to cut-through vendor marketing to understand RPA & AI capabilities for F&A
• Understand how to choose between RPA & AI for various tasks across order-to-cash
• Watch 'LIVE' how AI and Virtual Assistants could transform a collections analysts' role
Ranjith Poladi, Senior Transformation Consultant, HighRadius
Brought to you by: HighRadius
1000 – 1045 US ET
Drive business outcomes with smart Shared Services processes enabled by AI
New process excellence techniques and AI offer unique ways to improve DPO, increase productivity, and reduce compliance risk. You no longer need to participate in costly process mapping exercises that never lead to an improved process. Join this webinar to learn how leading organizations like Siemens, Vodafone, and others are transforming their shared services processes with AI and driving quantified business outcomes.
Southard Jones – Vice President, Product Marketing, Celonis
Brought to you by: Celonis
1100 – 1145 US ET
Unlocking the Power of Data & Analytics to Generate Real Business Value
Shared services and GBS leaders have a tremendous opportunity given digitalization, to use analytics to enhance processes, workforces, and digital operating models, as well as to provide actionable insight back to the business. This session is designed to show you that the future and sustainability of your SSO can be found in your own data. From making improvements to existing workflow, recruitment of new staff, making decisions to expand your services, and even choosing the right solution provider, your data has a voice. But it needs to be easily accessible and organized in a modern platform! Walk away from this session understanding what data can do for your company to influence decision making procedures.
In this session you’ll learn how to:
- Stay abreast of and capitalize on the latest technologies and data tools
- Cultivate a data-driven and innovative culture both within shared services and beyond
Leandro Cresta, Latin America IT Director Data Governance, BI & Analytics COE IT Director, BIC Brazil
Thursday, 17 October 2019 (Americas/EMEA Live Delivery)
0830 - 0915 US ET
PIT Crew Transformation at Canadian Tire
Significant transformation doesn’t always mean multi-year, large capital expense investment. Canadian Tire leveraged a quotient of robotics automation + data science + lean six sigma tools to create a powerful transformation team called the Pit Crew. These Process Improvement Teams (PIT crews) solve problems and tackle ongoing issues, freeing operational teams to identify other areas in need of attention. Leaving legacy baggage behind, the PIT teams focus on implementing tools and troubleshooting process bottlenecks to optimize work and systematically contribute to transformation. And as a Centre of Excellence across Finance, they can be targeted on solving the most impactful problems, helping increase the capability of Finance overall.
In this session we’ll examine how the PIT crew:
• Combines talents of robotics, data science and process improvement experts
• Adopts a user centric approach to help to break down silos
• Delivers both near term results and big changes over time
Rob Phillips, Associate Vice President, Finance Continuous Improvement, Canadian Tire
1030 - 1115 US ET
Why Finance and Analytics are Inseparable at Chick-fil-A
In this session, you’ll meet Korri Jones, Sr. Lead Machine Learning Operations Engineer – Enterprise Analytics at Chick-fil-A. Korri joined Chick-fil-A as a part of their Business Insights group, which was housed in Financial Services. Their goal was to empower the business through data and analytics. Since then, his group has evolved and is now Enterprise Analytics, which is driving data literacy, automation, and advanced analytics across the entire enterprise. In his role, he interacts with tax professionals, accountants, the treasury team, etc. Data collection, reporting, and analytics are the lifeblood of his team’s (and Chick-fil-A franchisees’) work across the enterprise. Join us on Oct 17 to learn first-hand how they adopted a transformative tax data handling approach with self-service analytics, shortening compliance life cycles and increasing efficiency.
Korri Jones, Sr. Lead Machine Learning Operations Engineer – Enterprise Analytics, Chick-fil-A
Neeta Kamat, Product Marketing Manager, Alteryx
Brought to you by: Alteryx
1130 - 1215 US ET
Change Management – Turning on a New Lightbulb
Routinely cited in the top 3 lessons learned shared by industry practitioners, change management takes on a new breadth and depth in digital transformation. Leading employees, customers and stakeholders down the path of change includes shining a new light on the purpose for change and aligning it with enterprise strategy. Transformation at this scale necessitates a holistic approach to all elements of metamorphous, going far beyond a communication plan and training.
In this session we’ll discuss:
- Communicating a vision and bringing it to a ‘how does it affect me’ level
- Dashboard indicators that gauge change impact
- What’s unique in this type of change management
Monica Prati, Head of Mars Finance Services Europe, Mars Global Services
1230 - 1315 US ET
Transforming Finance with Intelligent Automation
Over 50% of manual financial processes are likely to be automated in the next few years. Robotic Process Automation (RPA) is a critical tool to help companies automate manual repetitive activities, access unstructured data, and quickly deliver error-free results.
Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, will offer insights on how Finance organizations are using RPA and machine learning to transform the finance and accounting function.
During this session, we will discuss:
- Robotic Process Automation vision and benefits
- Use case examples demonstrating how companies have applied RPA in Finance
- Three key success factors to implementing RPA
Kenneth Mertzel, Global Industry Leader – Financial Services, Automation Anywhere
Adam Schaffner, Director, Innovation, Digital Tax Transformation, Ryan LLC
Brought to you by: Automation Anywhere
1415 – 1425 US ET
Chairwoman’s Conference Closing Remarks
Join in as our Chairwoman shares her key takeaways and highlights from the summit.
Conference Chair: Rochelle Hood, Global Head of Customer Analytics and Research, SSON