The HR function is experiencing massive change, evolving away from just delivering policies, processes and cost effective solutions into delivering innovative, agile and digitally-savvy customer experiences. 

This 1-day complimentary event is designed specifically for HRSS leaders. Case studies focus on consumerizing the employee experience, the future of HR Shared Services and AI, and future-proofing your operating model through people, process and technology. 


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0930 - 1015 US ET    
Using People Analytics to Develop Human Capital Insights

When referring to human resources you sometimes hear the phrase that  people are more than ‘just numbers’ and in this case we are referring to 0’s and 1’s and HR reporting.   Building data analytics capabilities in HR Shared Services adds value to its support of enterprise business by providing the insights needed to enrich talent management.  Learn how the Ericsson HR Global Operations team gained greater transparency into its workforce strengths, skill gaps and talent development opportunities through the use of data analytics.

In this session learn how data analytics enables you to:
  • Improve resource management
  • Gain insights to support succession planning and recruiting effectiveness
  • Forecast attrition based on historical trending
  • Examine candidate social behavior as an input culture fit and character
Anshu Gupta – Head HR Global Operations, Ericsson (India)
Narendran V R, Head of HR - Technology, Standard Chartered Global Business Services Private Limited (India)

1030 - 1115 US ET     
HR 2025 – The Future of HR is Here 

Retina scan based time and attendance, daily pulse of employee morale and AI powered self-service systems may sound like an HR science fiction film but it’s a reality show at the Tech Mahindra Ltd organisation.   Follow their journey as the team re-imagined workforce transitions, life after retirement, workplace wellness, skilling and reskilling, ecosystems and performance reviews.  Learn how the team’s adoption of Blockchains, AI and Cobots has enabled them to build organizational HR around experiences

Learn how Tech Mahindra increased its competitiveness by:
  • Employing a Hyperpersonalization (N=1) formula
  • Using technology to move away fro tactical, labor intensive tasks to deliver human-centered service
  • Identifying and development of future-ready talent and competencies as a differentiator
Harshvendra Soin, Chief People Officer, Tech Mahindra Ltd (India)

1130 - 1215 US ET    
Next Generation HRSS Value Proposition

Rapid adoption of technology, exponential need for change management and dynamic customer expectations means the importance of an enterprise’s human resource is greater than ever.  The HR Shared Services value proposition makeover requires breaking through the paradigm of being the ‘watchdog’ of the business to carefully examining how the team can lead and power the business through a time of significant transformation.    

The panel will explore how the HRSS value proposition is impacted by:
  • Adding Scope to HRSS - factors and considerations by HRSS vs HR Business Partners
  • Relationship and integration between HR and Finance
  • Success in fostering an agile culture of innovation
  • Employee Experience and outcome based performance evaluation
  • Leading adoption of analytics and enabling technologies
Zach Frank, Program Manager - HR Service Delivery, Bridgestone

1300 - 1345 US ET
Strategies for the Human Workforce in the Age of Transformation

As ‘carbon footprint’ workers are joined by an increasing digital workforce how does that change our approach to recruiting, employee development and the definition of roles and responsibilities?   Leaders and front line employees’ personal valuation is changing from span of control, number of direct employees and functional expertise to unchartered territory.  New roles and emerging technologies change the way work and service are designed, delivered and measured.

In this session you’ll learn strategies to:
  • Approach transformation as changes in work vs jobs
  • Leverage technology to amplify employee experience
  • Replace transactional work with knowledge based service delivery
Speaker:  TBD
Brought to you by: Automation Anywhere

1345 – 1355 US ET              
Chairwoman’s Conference Closing Remarks

Join in as our Chairwoman shares her key takeaways and highlights from the summit.

Conference Chair:  Rochelle Hood, Global Head of Customer Analytics and Research, SSON

Anshu Gupta

Anshu Gupta

Director and Head Service Delivery, HR Global Operations


Narendran V R

Narendran V R

Head of HR, Technology

Standard Chartered Global Business Services

Harshvendra Soin

Harshvendra Soin

Chief People Officer

Tech Mahindra Ltd

Rochelle A. Hood PMP

Rochelle A. Hood PMP

Global Head of Customer Analytics and Research


Zach Frank

Zach Frank

Program Manager, HR Service Delivery


Sponsors & Partners

Got a compelling case study to showcase to our audience? Contact us for more information.


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Intelligent Automation World Series online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.