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The boundaries and focus of Intelligent Automation have shifted from implementation of RPA to a strategy of how automation can enable the business and enhance customer experience.  Shared Services organisations are beginning to think more in terms of end-to-end digitization driven by automation ecosystems.  The market is now opening its eyes to the concept that Intelligent Automation can be much more than a tool, it can become the gateway to Shared Services digitally enabling the enterprise business.  

This year we introduced new sessions on Intelligent Chat Bots,  Hack-A-Thons and Intelligent Automation Academies.   More than half our speakers are new to the SSON digital stage and our speaker faculty includes a global lineup from Americas, EMEA and APAC.

Please join us for interactive exchanges to learn and share from our seasoned speakers and panelists and contribute your own experiences and questions.

2,000+

Industry experts will attend the IA World Series looking to find solutions to improve their business processes.

60+

Premium content pieces will be available for all registrants to download throughout the event

25+

Industry leading speakers, who have been hand picked to showcase how to improve and streamline business processes

Day 1, 10 February (Monday)
 
0900 - 0945 US ET 
Optimizing Results through an Integrated Automation Strategy 
Organizations planning to scale not only have the challenge of taking outcomes from isolated process automations to enterprise grade but also to determine a strategy to effectively integrate all the tools.  Examining how to avoid having a plethora of solutions, providers and automation programs beating to their own drum in ‘business case silos’ is essential to achieving maximum benefit from your automation investment.  The transformative work itself of interlinking people, processes, and technologies efficiently means outlining a plan for maintenance, operations, change management and cohesive provider governance.  

Learn why Integrated Automation:
  • Requires an end-to-end vs task focused lens
  • Isn’t about the total # of bots or tasks automated - the whole is greater than the sum of parts
  • Necessitates the alignment of enterprise goals with the automation strategy
Presenters:  
Scott Teeple, Chief Technology Officer, Agilify
Peter Tarrant, Product Owner, Agilify
Brought to you by:  Agilify
                       
1000 - 1045 US ET 
ABC’s of Risk Management at Prudential
Steering a company more than a century old in a new direction is no small feat.  Couple that with the fact the organisation is in the business of managing risk and you have a formula for a challenge.  Learn how the Prudential team influenced cultural change by driving curiosity and creating a vision of the future of work in the risk management group. 

Discover how the change was propelled through a focus on:
  • Cultural shifts assessment driven by organizational changes
  • Cultural transformation through the lens of the risk management groups (three lines of defense)
  • Challenges in implementing change
Presenter:  George Alvites, Vice President, Prudential Financial
 
1200 – 1245 US ET 
Driving the Convergence of Agile and Lean to Supercharge Automation Results                        
Agile and Lean principles provide the foundation for efficient, effective process optimization at the flow of business.  Implementing automation without a keen focus and deep-rooted understanding of the actual health of your processes can result in delayed benefits or stalled programs.  

In this session, learn how agile and lean come together to:
Highlight processes best suited for automation
Differentiate process issues from training, policy or governance gaps
Align processes with the right technology
Identify what and when to automate, digitize or re-engineer

 Presenter: Jeff Frame, Director and AVP for Continuous Process Improvement & Agile Process Management, The RiverStone Group

1300 – 1345 US ET 
The Power of Process™ - If you can't describe what you are doing as a process, you don't know what you're doing
Today many organizations are pointing towards automation as the answer to staying competitive. Automation saves money, time and resources, so just automate anything and everything – right? But is anyone asking the question about what they’re automating and why? Instead of looking at automation as the one-size-fits-all answer, organizations benefit greatly from gaining an clearer understanding of the business outcomes they want to achieve with automation. In fact, not all business processes are created equal – some require people, some can be fully automated, while others should be a combination. With enriched business process insights teams can more confidently prioritize technology investments and choose the most effective solution to accelerate results while improving the way people work.

Explore The Power of Process™ and uncover new insights on:
  • Process management and automation best practices
  • How to map and manage your processes to determine which ones are ripe for automation
  • How to identify the best type of automation technology (workflow, RPA, etc.) for your process
  • ROI from successfully managing, automating and optimizing your business processes
  • What makes *intelligent* automation really intelligent
Presenter:  Ryan Duguid, Chief Evangelist, Nintex
Brought to you by:  Nintex

Day 2, 11 February (Tuesday)
0800 - 0845 US ET 
How to Scale Automation from Tactical to Strategic
Automation is essential to compete in today's marketplace and deliver services that exceed customer expectations. Many organizations have struggled to evolve from fragmented experimentation to transformational scaling. To achieve deeper transformation businesses must formulate a strategy to move away from siloed, non-coordinated projects implemented across multiple departments. This disjointed landscape of automation projects make it difficult to stay on top of issues such as licensing costs and bot utilization.

Join Terry Walby, as he discusses how Blue Prism Cloud clients ESNEFT, Utilita and TransUnion have scaled their Automation Programmes from tactical to strategic to overcome these barriers and achieve real business impact.

Takeaways from this session include:
  • How to gain business leaders and workforce buy-in to an extended and more effective use of automation
  • Use of machine learning (ML) and artificial intelligence (AI) to enable more predictive and proactive approaches
  • How to evolve your automation programme from tactical to strategic
Presenter:  Terry Walby, CEO, Blue Prism Cloud 
Brought to you by:  Blue Prism Cloud
 
0900 - 0945 US ET 
Enhancing Process Excellence with Task Mining
Process Excellence combines business data with user interaction data to deliver a real picture of what processes look like and how to optimize them to achieve an organization’s business outcomes. Learn how Task Mining collects and analyzes the in-between manual steps to give enterprises a fuller picture of how their businesses truly work — not just process-wise, but people-wise, too.

Task mining provides insights to:
  • Understand how manual process steps affect the desired business outcomes
  • Validate the complete set of tasks necessary to get work done and understand the root cause of deviations
  • Help process improvement teams identify tasks where automation, employee training or other intervention could be beneficial
Presenter:  Yiannis Broustas, Global Product Marketing Manager, Celonis
Brought to you by:  Celonis 
                       
1000 – 1045 US ET
The Automation Life-cycle Done Right
The explosion of RPA and related smart technologies has flooded the market with many buzz words, methodologies and deployment theories, leaving enterprises somewhat perplexed about where and how to start their automation journeys.  Drawing from real-life case studies, Omer will guide attendees through a practical journey exploring the depth and breadth of the RPA lifecycle as it is in reality.

Learn how to navigate automation phases by:
  • Exploring each phase of the RPA lifecycle thru visualizations of smart technology tools and how to leverage them in practice
  • Unpacking a customer case study from an organization who has successfully embraced the RPA life-cycle and learn from the outcomes
  • Understanding ‘Automation for the People’ to ascertain how to fully empower employees with the right automation technology and approach
 Presenter:  
Omer Fuchs, Head of Business Development & Strategy, NICE Advanced Process Automation Solutions
Brought to you by:  NICE 

1100 – 1145 US ET
Process Simulations - Maximize ROI of Your RPA Initiatives by Eliminating Potential Automation Hazards
Robotic Process Automation is both data-driven and data-dependent. Many organizations jump into RPA without a well thought out data strategy or deep understanding of their current process performance. As companies are struggling with business process improvement initiatives, Minit offers fact-based and holistic insights into process improvements. Organizations struggle to choose the right initiatives with the best ROI. Wouldn't it be great if businesses could try these initiatives before making the final decision and determine the ROI by using simulations?
From this session you’ll gain an understanding of:
  • Process simulations
  • Why Process Mining is a logical and necessary step before RPA
  • How to use the full potential of your processes
Presenter:  Roel Schenk, Global Implementation Lead, Minit
Brought to you by:  Minit
                       
1200 – 1245 US ET 
Conversational AI: The Next Mile of Your Automation Journey 
Transforming RPA and Extending the Customer Experience with Intelligent Chatbots
Enterprises using automation technologies aren't maximizing the potential of their investment. Too often, automation is seen as an internally-focused technology, only accessed by trained analysts and developers. But what if an untrained user could have a conversation with your bot, directing its activity or enriching its processes? What if your customers could ask your bots questions using natural language? What if your business partners could talk with your bots about invoices or logistics?

Conversational AI expands your reach by connecting end users with automated processes. Learn how a global insurance company automated their claims submission process using a conversational interface and RPA. Hear about the results they achieved with NLU, where the user experience is driven through words and dialog rather than hierarchical menus and forms.

Get guidance on practical next steps in transforming your automation investment through chatbots and virtual assistants.
Presenter:  Dennis Walsh, President - North America, Cognigy
Brought to you by:  Cognigy
                       
1300 – 1345 US ET 
Intelligent Automation Trends that will Shape 2020
Sustainability, talent and brands with a purpose top the list for many executives both in terms of challenges being faced and ways organizations can differentiate themselves in the marketplace.  Intelligent Automation tools and data outcomes can equip enterprises with the insights to draw from to impact these challenges.  Incorporation of automation excellence into an enterprise’s DNA can enable it to be agile, dynamic and ready for fast paced growth. 

SSON’s featured keynote speaker at IA Week New Orleans, Adeel, will share insights on:
  • Key capabilities to invest in for market competitiveness
  • Transforming the way we work through digital labor and human foresight
  • Changing customer needs and how automation can sculpt customer experience

Presenter:  Adeel Fudda, Intelligent Automation Director - Enterprise Automation Hub, Mars Global Services

1400 – 1445 US ET 
The Power of Women in Intelligent Automation
IQPC launched a movement to celebrate and recognize women in Intelligent Automation (#IAWomen).   What are the unique talents, perspectives and strengths women bring to this field?  Join in as our panel engages in a lively discussion on the following topics:  
  • Leading practices on recruiting and retaining female technology talent
  • Are we moving the needle?  Have STEM and other programs resulted in attracting new talent to the field?
  • Does the female sixth sense mean we approach problem solving differently?
Moderator:  Heather King, Managing Director, SSON

Day 3, 12 February (Wednesday)

0800 - 0845 US ET 
Cultivating Shared Services as an Augmented Workforce Enabler
Many organizations set out on their automation journey with great ambitions and initial pilots. However, making the initiatives sustainable and scaling up can be a bit of a stumbling block. 
Now that the work once targeted to send offshore is in the cross hairs to be automated SSO’s are left with a choice;  develop automation as a competency through an internal Centre of Expertise or wait until outsourcing partners reinvent themselves in a digital labor-as-a-Service model.  For SSO’s looking for a new way to position themselves this choice can open the door to new delivery models and ways of engaging their customer base. 
Discover new ways SSO’s can become a workforce enabler by:
  • Assessing new work delivery models
  • Designing flexible, virtual workforces to meet business cycle peaks and fluctuations
  • Adding digital labor to service offerings
Presenter: Erik Gillet, Former Head of Intelligent Automation, Essilor

0900 - 0945 US ET 
Rewards of Conducting a Robot-A-Thon
While Warner Bros. created on screen robots and intelligent beings years before anyone uttered the letters RPA, building a software robot designed to improve business processes was new to the Shared Services team.  Fresh from their first internal robot-a-thon learn how this methodology helped to engage the wider team and gain buy-in for their automation programs. 

Tomasz will share the highlights and learnings from the robot-a-thon including:
    • Unexpected benefits from this type of approach
    • The pros and cons of this methodology vs a standard project rollout
    • Talent management rewards from building robots
Presenter: Tomasz Swierzewski, Director – Enterprise Financial Services, Warner Bros.
 
1000 - 1045 US ET 
We’ve been Hacked and We’re Happy About It
Learn how Nationwide leverages hackathons to generate, test and perfect automation ideas.  Hackathons can be a highly useful tool to design and validate automation approaches in a sprint-like event.  What are the considerations and requirements to ensure the desired outcomes are achieved?

From this session, you’ll learn:
  • Requirements to plan and execute a successful hackathon
  • Benefits and challenges compared to other design approaches
  • How to analyze hackathon results
Presenter:  Colleen Saunders-Chukwu, AVP, Data Sciences and Analytics, Nationwide
 
1100 – 1145 US ET
Moving Up the Value Chain with Advanced Analytics and AI (Fireside Chat)
The data exhaust being produced by the rapid adoption of automation provides data fields and details rarely tapped into.   However, all the data isn’t neatly packaged in digestible tidbits easy consumed and analyzed.  In a time when many organizations have not moved beyond historical reporting and point-in-time data analytics, what will be necessary to leapfrog to predictive analytics and optimized use of all the data now available. 

In this fireside chat, we’ll explore the following topics:
    • Steps to move from analytics as a function to a value creator
    • What is holding organization back from use of advanced analytics
    •  Is AI the driver or the beneficiary of advanced analytics?
Presenter:  John Thompson, Global Head – Advanced Analytics & Artificial Intelligence, CSL Behring
          
1200 – 1245 US ET
Driving the Convergence of Agile and Lean to Supercharge Automation Results                        
Agile and Lean principles provide the foundation for efficient, effective process optimization at the flow of business.  Implementing automation without a keen focus and deep-rooted understanding of the actual health of your processes can result in delayed benefits or stalled programs.  

In this session, learn how agile and lean come together to:
  • Highlight processes best suited for automation
  • Differentiate process issues from training, policy or governance gaps
  • Align processes with the right technology
  • Identify what and when to automate, digitize, or re-engineer
Presenter: Jeff Frame, Director and AVP for Continuous Process Improvement & Agile Process Management, The RiverStone Group        
 
1300 – 1330 US ET  
Accelerating Business Value with Benchmarks
KPI’s and SLA’s are routine measures of Shared Services performance but what are the metrics your customers really care about?  How have you refreshed your metrics and leveraged new data points produced from process automation?  What sources do you use to benchmark your results after transformation initiatives? 
 
Presenter:  Naomi Secor, Global Managing Director, SSON
Brought to you by:  SSON Analytics 
 
Day 4, 13 February (Thursday)
0900 – 0945 US ET 
4 Steps to Ensure Your Chat Bot Isn’t a Glorified Search Engine
Many organisations start out with a goal to design their chat bots to efficient and effective.  Too often somewhere along the path from design to implementation this goal is derailed, and the chat bot ends up being robotic and frustration leads to low adoption rates.  

Learn about Chat Bot leading practices including:
  • Personas and sentiment analysis
  • Understanding the type of data chat bots will consume
  • Long term architecture considerations
  • Leveraging auto-learning and User Acceptance Testing to improve ease of use before release
Presenters:  

Manish Singhi, Lead Innovations, Reckitt Benckiser Inc.

Ankur Bansal, Columnist – Advisor – Industry Expert, SSON Columnist
 
1000 – 1045 US ET 
Energizing Transformation through the Power of AI
The energy industry is facing one of its greatest periods of significant change with the spotlight on the transition to renewable energy, improvement in energy efficiency and the increased electrification of transport.  Rapid transformation is being demanded at a global level and is coupled with unique analytics challenges as energy production becomes decentralized and less predictable whilst electricity consumption continues to increase. In this fireside chat, Stephen will share how AI and intelligent automation will be leveraged to create solutions to the challenges of being on the bleeding edge of the energy transition.

Lessons you can apply from an industry in a period of significant disruption:
· How AI can enable and increase reliability of predictions; forecasting renewable energy production and electricity grid imbalance
· Regulatory reactions to AI.  Are energy regulators embracing the adoption of AI?
· Ways AI can increase current state efficiency; strengthening energy efficiency of existing real estate

Presenter: Stephen Donnelly, CIO, Spectral

1100 – 1145 US ET
Future of IA in 2025 
In an era when customer expectations to increase personalization, speed and further cost reduction are catapulting business services into unparalleled change, leaders may be seeking a crystal ball to prepare. Drawing on more than three decades of leading teams through business cycles at Siemens, Kai will share his vision on the path forward and the role Shared Services will play.

Be ready for a frank and open discussion with some unexpected twists as we explore:
  • Could lights-out processing finally be a reality?
  • Do we really need humans? Does offshoring come to an end?
  • Is the data dilemma hype or will it bring automation to halting stop? What do you mean with that?
Presenter: Kai-Eberhard Lueg, Head of Operations - Global Business Services, Siemens

1145 - 1200 US ET 
Chairwoman’s Conference Summary 
Join in as our conference Chair will provide her highlights, insights and key takeaways from the week.  
Rochelle Hood, Global Head of Customer Analytics and Research, SSON

Tomasz Swierzewski

Tomasz Swierzewski

Director Enterprise Financial Services

Warner Bros.

Colleen Saunders-Chukwu

Colleen Saunders-Chukwu

AVP, Data Sciences and Analytics

Nationwide

Jeff Frame

Jeff Frame

Director & AVP for Continuous Process Improvement & Agile Process Management

The RiverStone Group

John Thompson

John Thompson

Global Head - Advanced Analytics & Artificial Intelligence

CSL Behring

Stephen Donnelly

Stephen Donnelly

CIO

Spectral Energy

Ankur Bansal

Ankur Bansal

SSON Columnist

Author of “The Great RPA COE Challenge”

Manish Singhi

Manish Singhi

Innovations Lead

Reckitt Benckiser

Yiannis Broustas

Yiannis Broustas

Global Product Marketing Manager

Celonis

Adeel Fudda

Adeel Fudda

Intelligent Automation Director

Mars Global Services

Roel Schenk

Roel Schenk

Global Solutions Lead

Minit

Peter Tarrant

Peter Tarrant

Product Owner of RADILO,

Agilify

George Alvites

George Alvites

Vice President

Prudential Financial

Derek Roberti

Derek Roberti

VP of Technology

Cognigy

Omer Fuchs

Omer Fuchs

Head of Business Development & Strategy

NICE Advanced Process Automation Solutions

Erik Gillet

Erik Gillet

Head of Intelligent Automation

Essilor

Ryan Duguid

Ryan Duguid

Chief Evangelist

Nintex

Naomi Secor

Naomi Secor

Global Managing Director

Shared Services & Outsourcing Network (SSON)

Dennis Walsh

Dennis Walsh

President, North America

Cognigy

Kai-Eberhard Lueg

Kai-Eberhard Lueg

Head of Operations Global Business Services & Head of Business Line Purchase-to-Pay Services

Siemens AG

Terry Walby

Terry Walby

CEO

Blue Prism Cloud

Heather King

Heather King

Managing Director SSON

IQPC

Subrina Mahmood

Subrina Mahmood

Director

TIAA

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Intelligent Automation World Series online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.