SSON is proud to announce the inaugural Process Mining and Intelligence Summit, taking place on 13-14 November 2019. This two-day online summit has been created to meet audience and industry demand, and will showcase hand picked case studies to ensure our audience can gain sufficient understanding and stay ahead of their competition.

The Process Mining and Intelligence Summit is COMPLETELY FREE to attend, and is accessible from the comfort of your own desk, meaning that you do not have to spend valuable time away from the office. All registrants will also receive access to our digital gift bag, which will contain presentation slides, valuable whitepapers and other content that may be useful to you in your process mining journey.

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Wednesday, 13 November 2019
0900 - 1000 US ET             
Chairman’s Welcome and Opening Remarks:  0900 – 0910 
Mine Your Business
Process Mining is simply a visually-appealing graphical representation of process flow without application to business problems.  Both shared services and process mining aim at improving performance and compliance of operational processes.  Shared service organizations are designed to utilize 'economies of scale' to deliver benefits but may fall short when consolidating work globally without in-depth transparency to end-to-end process inputs, flow and hand-offs.  Fortunately, process mining can be used to collect event data and uncover bottlenecks and undesired deviations.

From this session you’ll learn the:
•           Definitions, background and the science behind the tools
•           Application in Shared Services environment
•           What’s next in Process Mining

Presenter: Wil van der Aalst, Distinguished Humboldt Professor, RWTH Aachen University and Fraunhofer-Institut für Angewandte Informationstechnik
Jan Philipp Thomsen, VP Business Models & Enablement, Celonis (Conference Chairman)
Brought to you by:  Celonis 

1030 - 1130 US ET   
Mining Your Way to Increased ROI and Enriched Process Quality
The value of process mining goes far beyond systematically documenting ‘as is’ process flow and providing transparency into to bottlenecks.  Analyzing the data extracted from activities logged casts a spotlight on which processes are best suited for automation and the up-and-down stream effect of changes.   Discover how Merck increased operational productivity through the use of their Citizen Developer program and analytics from process optimization tools.

Learn how to leverage process mining to:
•           Baseline process metrics before and after automation implementation
•           Increase your automation ROI
•           Optimize end-to-end processes 

Presenter:   Steve Carpenter, Executive Director, GBS – Digital Transformation, Merck

1200 - 1300 US ET  
 3 Steps to Delivering Intelligence From Your Processes
Process Mining is changing from something seen as a one-time initiative undertaken by xternal consultants into an ongoing activity carried out in-house.  The tools are becoming more sophisticated and deliver insight into process performance including highlighting the downstream effect of poor process quality inputs.  Delivering near real time visualization of when and where process variation is occurring provides transparency that has become the missing link for operational excellence. 
From this session, you’ll learn:
  • The real value of Process Mining and how to build a business case for tools
  • How Process Mining compliments continuous improvement programs and quality methodologies
  • Key success factors to putting process insights into action
Presenter:  TBD
Brought To You By:  Minit
1330 – 1415 US ET              
Process Mining for Shared Services: The Case for Double-Digit Savings & Speed to Market
Data science is the profession of the future, because organizations who are not able to use big data in smart ways will not survive. With that in mind it has become essential that shared services stakeholders are able to extract the information that will inform leadership to assist them in making strategic decisions for the entire organization.

In this session, participants will:
• Examine the three types of process mining – discovery, conformance and enhancement
• Evaluate how process mining can create a bridge between data minding and business process management
• Outline the initial steps to launch a process mining project in a structured manner
• Explore real-life applications of process mining

Presenters:  Alessandro Manzi, Product Lead, Process Intelligence, Signavio
Brought To You By: Signavio

1900 – 1945 US ET                  
Converting Data Exhaust into Process Analytics and Problem Solving
From the deeper view into workflow produced by process mining and other automation tools comes an immense amount of new data.  The question arises….what are organisations doing with and learning from this new bank of information?

In our interactive discussion we’ll explore:
•           Application of process analytics in insurance sector case studies
•           Intersection of Process Mining and RPA
•           How process mining solves business problems

Presenter:   Professor Marcello La Rosa, Leader – Information Systems Group; Deputy Head of School (Engagement) – School of Computing and Information Systems, Melbourne School of Engineering, The University of Melbourne
Thursday, 14 November 2019
0900 - 1000 US ET             
Process Mining Best Practices at Fresenius Kabi
Are you a DMAIC guru with a track record of raising the bar on process optimisation, yet you feel like you’re trying to squeeze the last drop out of a lemon?  Faced with multiple, disparate systems and processes that span geographies, functions and ownership today’s process professionals have increased challenges to gain an accurate “as is” state of process execution.  Examining process defects such as bottlenecks and infinite exception loops may require analyzing customer feedback or service tickets to locate the causal event without visibility to systematic process flow.  

In this session you will learn how Process Mining helped Fresenius Kabi to:
•           Identify process delays
•           Pinpoint drivers of exceptions
•           Highlight bottlenecks
•           Test and measure impacts of process changes

Jan Philipp Thomsen, VP Business Models & Enablement, Celonis (Conference Chairman)
Brought to You By:  Celonis

1030 - 1115 US ET            
Process Foundation Appetizer Served with a Main Course of Innovation 
While it may be tempting to start with dessert first by serving up delicious tools such as process mining, you may spoil your appetite and your results by skipping the basics.  Building a strong process foundation and continuous improvement discipline is essential to moving on to building a culture of innovation.  
In this session, we’ll explore: 
•           Techniques for developing a Continuous Improvement culture and mindset  
•           Coaching for operational excellence
•           Leverage process results to strengthen capacity

Presenter:  Ewan Goddard - AVP, Improvement Change Leader,Voya Financial
1130 - 1215 US ET            
End to End Transformation thru Strategy and Deployment
Reconciling the purpose of a process to its ultimate deliverables and how they align to customer needs is the groundwork needed to develop an end-to-end process strategy and reconstruction.
In this session, we’ll explore: 
•           How Shared Services has become a must have, not a nice to have
•           Ways to combat continuous improvement fatigue
•           Why change management is the glue that bonds transformation

Ewerton Pavan, Business Transformation & Continuous Improvement Leader, Philips
1230 - 1315 US ET  
Data and Process Mining – Shared Services’ Best Natural Resources 
Are you mining your processes for the data they are hiding? You are likely ensuring your transactions are compliant and effective, but have you unearthed the hidden data within processes to provide proactive and predictive insights to the business?  Process tools today spring board from the foundations of continuous improvement programs to produce a real, time view into process bottlenecks and areas for improvement.  Process Mining has become an essential step in optimizing Shared Services. 

Learn how process and data mining can help your organisation to:
•   Evolve from reporting to delivering insights to enable business decisions
•   Identify weaknesses, inefficiencies & gaps that are not generally visible to the human eye
•   Enable an opportunity to analyze data and target areas for improvement

Presenter:  TBD

1300 – 1310 US ET                         
Chairman’s Conference Closing Remarks 
Join in as our Chairman shares his key takeaways and highlights the conference.
Conference Chairman: Jan Philipp Thomsen, VP Business Models & Enablement, Celonis

Rochelle A. Hood PMP

Rochelle A. Hood PMP

Global Head of Customer Analytics and Research


Wil van der Aalst

Wil van der Aalst

Distinguished Humboldt Professor

RWTH Aachen University

Steve Carpenter

Steve Carpenter

Executive Director, Global Business Services Digital


Jan Philipp Thomsen

Jan Philipp Thomsen

Vice President Business Models & Enablement


Ewan Goddard

Ewan Goddard

AVP, Improvement Change Leader

Voya Financial

Professor Marcello La Rosa

Professor Marcello La Rosa

Leader – Information Systems Group and Deputy Head of School (Engagement) – School of Computing and Information Systems

The University of Melbourne

Alessandro Manzi

Alessandro Manzi

Product Lead, Process Intelligence


Sponsors & Partners

Want to find out more about sponsoring this event? Contact us for more information.


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

How much does it cost to attend?

The Process Mining & Intelligence Digital Summit is completely free to attend. 

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.