08 - 11 April 2019 | Online | Free to Attend

(Please use Mozilla Firefox or Google Chrome to watch the sessions)

4 Days  |  14 Hand Picked Case Studies  |  Industry Leading Speakers

Following on from the Shared Services & Outsourcing Week in Orlando, SSON is excited to announce the return of the North American Shared Services & Outsourcing Digital Week. Taking place on 08-11 April and accessible through your desktop, we will explore the topics of; Customer experience (CX) in a digital world; Data Analytics and digital first mind-set and; Process transformation through automation through industry leading speakers, some of which are exclusive for our digital event. 

The North American Shared Services & Outsourcing Digital Week will examine the next generation of shared services and how digital disruption is changing the talent desired to manage and operate the business.  As organizations begin to challenge the way they work, automation opens new doors to enhancing knowledge based work and expansion of the service catalog.

(Please use Mozilla Firefox or Google Chrome to watch the sessions)


Day 1 - 08 April 2019

0930 - 1030 US ET - Brought to you by HighRadius
Why RPA May Be Bad for ROI in the Long-Term
Join HighRadius as they compare and contrast Robotic Process Automation and Artificial Intelligence and help you understand how a day in the life of an O2C analyst could be radically transformed in 2019.

Speaker:  Diana Crowe, Financial Technology Principal, HighRadius

1100 - 1200 US ET - Brought to you by Automation Anywhere
Mobile Document Processing with AI and RPA 
Digital-native companies, such as Amazon and Uber, are disrupting your industry. Are you able to keep up? Do you have the necessary technologies to streamline and digitize your traditional document-centric processes?  

Speaker:  Semyon Sergunin, Product Marketing, IQ Bot

1230 - 1330 US ET - Brought to you by Celonis
How to scale automation to deliver better business outcomes

Learn why a process first approach is critical to successfully scaling automation and how process mining can be the key to drive transformation.

Speaker:  Marc Kinast, VP Business Development & Channel Sales, Celonis

1330 - 1430 US ET **Only Available Online**
Taking Business Systems Transformation to the Piggy Bank
Learn how McGraw-Hill delivered a transformation project that was predominantly capitalized and ended a multi-year, significant renovation of roles, processes and systems with zero turnover.

Speaker: Shivani Bhatia, Senior Director, Business Systems Transformation, McGraw-Hill Education

1500 - 1600 US ET - Brought to you by Hexaware
Intelligent Automation in Shared Services
This session will help you understand: Automation maturity & Prospective Adoption model to build true IA capability; how you could benefit from disruptive business models while working with your service providers; how automation can transform the Accounting, Supply Chain and HR operations; and hear from Ricoh Americas about their automation journey


Sushil Nimkar, Head of Business Transformation - North America, Hexaware Technologies
Meagan Moody, Vice President of Process Improvement at Ricoh Americas Corporation

Day 2 - 09 April 2019

0930 - 1030 US ET **Only Available Online**
The Future of Work:  The Ecosystem Beyond Technology
Implementing technology is only one element in a much larger ecosystem needed to support end-to-end process accountability and nimble, more flexible service delivery.

Speaker: Rob Pretty, Global Delivery and Process Lead – Service Management, 

1100 - 1200 US ET - Brought to you by Tradeshift 
Future Proof Your End to End Procure to Pay Solution with Digitization
Capitalize on the benefits of digitization, improved supplier management, and end to end automation to deliver value across your supply chain and with your finance teams, as a strategic business partner.
Speaker: Roy Anderson, CPO, Tradeshift

1330 - 1430 US ET
And The Winner is…The Shared Services Red Carpet of Peer-to-Peer Sharing
Fresh from the spotlight of the announcement of SSON's Excellence Awards hear from our panel of winners to learn what sets them apart.

Panel of SSON Impact Award Winners:

Lily Ryzebol, Cognitive Support Platform Offering Leader, IBM 
Brian Tai, Global Enterprise Automation Leader, IBM  
Karen Greenwood, Director, ESP 2.0 PMO, Johnson & Johnson
Erica Jeffries, Chief of Staff and Strategic Support Lead for Global Services (GS), Johnson & Johnson
Jessica Buckley, Director, Procurement Data Services, Johnson & Johnson

Day 3 - 10 April 2019

0930 - 1030 US ET **Only Available Online**
A Digital Native Outlook on End-to-End Transformation
Imagine if you could raise a Purchase Order in the same amount of time and with the ease you currently experience when completing online shopping, travel booking and booking a ride share.  

Speaker: Paul Bryanhill, VP Finance Operations, NBCUniversal International

1100 - 1130 US ET
Analytics Dashboard:  Global Launch of SSON's State of the Industry Report
Be among the first to see the results and hear the highlights from SSON's Annual State of the Industry Report survey.   Learn about industry trends and how to leverage the insights in your organization.  
Speaker: Barbara Hodge, Global Editor, SSON

Moderator:  Rochelle Hood, Global Head of Customer Analytics & Research, SSON

1300 - 1400 US ET **Only Available Online**
Human Capital Reporting Standards Are Here. People Analtyics - More Than Numbers
The International Org. for Standardizaton recently released guidelines on Human Capital Reporting (HCR). Leverage the HCR framework to find strengths or risks that may be overlooked in traditional headcount reporting.
Speaker: Jeff Higgins, ISO Technical Advisory Group (TAG) on human capital (member)

Day 4 - 11 April 2019

0930 – 1030 US ET
How We Can Use The Theory of Constraints in a Shared Services Environment
Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. Theory of Constraints (ToC)  has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects.  In this session, participants will learn how to use ToC practices to drive breakthrough results in shared services.

Speaker:  Yazdi Bagli, SVP, Global Business Services, Walmart

1100 - 1200 US ET **Only Available Online**
Analyzing the Super Bowl from a Shared Services Replay Booth
Learn how using a 'human in the loop' approach to data analytics is the secret sauce to delivering business value and data insights.  

Speaker: Cindy Gallagher, CEO, Liberty Source

1230 - 1330 US ET
Transforming McDonald's GBS from the Inside Out 
The journey of McDonald’s Global Business Services organization began over 2 decades ago. Since that time their organization has grown and evolved to become a global, multi-functional organization built on world-class practices.  .

Speaker: Debbie Ballard, Vice President, GBS, McDonald’s

1330 - 1345 US ET
Chairwoman’s Conference Summary
Missed a session?  Need to write up a summary of your learnings?  Don’t worry as our conference Chair will provide her highlights, insights and key takeaways from the week.

Speaker: Rochelle Hood, Global Head of Customer Analytics and Research, SSON

(Please use Mozilla Firefox or Google Chrome to watch the sessions)


Debbie Ballard

Vice President of GBS

Yazdi Bagli

SVP Global Business Services and Emerging Technologies

Paul Bryanhill

VP Finance Operations
NBCUniversal International

Meagan Moody

Vice President of Process Improvement
Ricoh America's Corporation

Rob Pretty

Global Delivery and Process Lead – Service Management

Cindy Gallagher

Liberty Source

Roy Anderson


Semyon Sergunin

Product Marketing
IQ-Bot, Automation Anywhere

Shivani Bhatia

Senior Director, Business Systems Transformation
McGraw-Hill Education

Rochelle A. Hood

Global Head of Customer Analytics & Research

Sushil Nimkar

Head of Business Transformation- North America
Hexaware Technologies

Marc Kinast

VP Business Development & Channel Sales

Jeff Higgins

ISO Technical Advisory Group (TAG) on human capital (member)

Diana Crowe

Financial Technology Principal

Barbara Hodge

Global Editor

Jessica Buckley

Director, Procurement Data Services
Johnson & Johnson

Erica Jeffries

Chief of Staff and Strategic Support Lead for Global Services (GS)
Johnson & Johnson

Karen Greenwood

Director, ESP 2.0 PMO
Johnson & Johnson

Sponsors and Partners


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

How much does it cost to attend?

The North American Shared Services & Outsourcing Digital Week is completely free to attend. 

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.