0930 - 1030 US ET - Brought to you by HighRadius
Why RPA May Be Bad for ROI in the Long-Term
Join HighRadius as they compare and contrast Robotic Process Automation and Artificial Intelligence and help you understand how a day in the life of an O2C analyst could be radically transformed in 2019.
Speaker: Diana Crowe, Financial Technology Principal, HighRadius
1100 - 1200 US ET - Brought to you by Automation Anywhere
Mobile Document Processing with AI and RPA
Digital-native companies, such as Amazon and Uber, are disrupting your industry. Are you able to keep up? Do you have the necessary technologies to streamline and digitize your traditional document-centric processes?
Speaker: Semyon Sergunin, Product Marketing, IQ Bot
1230 - 1330 US ET - Brought to you by Celonis
How to scale automation to deliver better business outcomes
Learn why a process first approach is critical to successfully scaling automation and how process mining can be the key to drive transformation.
Speaker: Marc Kinast, VP Business Development & Channel Sales, Celonis
1330 - 1430 US ET **Only Available Online**
Taking Business Systems Transformation to the Piggy Bank
Learn how McGraw-Hill delivered a transformation project that was predominantly capitalized and ended a multi-year, significant renovation of roles, processes and systems with zero turnover.
Speaker: Shivani Bhatia, Senior Director, Business Systems Transformation, McGraw-Hill Education
1500 - 1600 US ET - Brought to you by Hexaware
Intelligent Automation in Shared Services
This session will help you understand: Automation maturity & Prospective Adoption model to build true IA capability; how you could benefit from disruptive business models while working with your service providers; how automation can transform the Accounting, Supply Chain and HR operations; and hear from Ricoh Americas about their automation journey
Sushil Nimkar, Head of Business Transformation - North America, Hexaware Technologies
Meagan Moody, Vice President of Process Improvement at Ricoh Americas Corporation
0930 - 1030 US ET **Only Available Online**
The Future of Work: The Ecosystem Beyond Technology
Implementing technology is only one element in a much larger ecosystem needed to support end-to-end process accountability and nimble, more flexible service delivery.
Speaker: Rob Pretty, Global Delivery and Process Lead – Service Management, AkzoNobel
1100 - 1200 US ET - Brought to you by Tradeshift
Future Proof Your End to End Procure to Pay Solution with Digitization
Capitalize on the benefits of digitization, improved supplier management, and end to end automation to deliver value across your supply chain and with your finance teams, as a strategic business partner.
Speaker: Roy Anderson, CPO, Tradeshift
1330 - 1430 US ET
And The Winner is…The Shared Services Red Carpet of Peer-to-Peer Sharing
Fresh from the spotlight of the announcement of SSON's Excellence Awards hear from our panel of winners to learn what sets them apart.
Panel of SSON Impact Award Winners:
Lily Ryzebol, Cognitive Support Platform Offering Leader, IBM
Brian Tai, Global Enterprise Automation Leader, IBM
Karen Greenwood, Director, ESP 2.0 PMO, Johnson & Johnson
Erica Jeffries, Chief of Staff and Strategic Support Lead for Global Services (GS), Johnson & Johnson
Jessica Buckley, Director, Procurement Data Services, Johnson & Johnson
0930 - 1030 US ET **Only Available Online**
A Digital Native Outlook on End-to-End Transformation
Imagine if you could raise a Purchase Order in the same amount of time and with the ease you currently experience when completing online shopping, travel booking and booking a ride share.
Speaker: Paul Bryanhill, VP Finance Operations, NBCUniversal International
1100 - 1130 US ET
Analytics Dashboard: Global Launch of SSON's State of the Industry Report
Be among the first to see the results and hear the highlights from SSON's Annual State of the Industry Report survey. Learn about industry trends and how to leverage the insights in your organization.
Speaker: Barbara Hodge, Global Editor, SSON
Moderator: Rochelle Hood, Global Head of Customer Analytics & Research, SSON
0930 – 1030 US ET
How We Can Use The Theory of Constraints in a Shared Services Environment
Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. Theory of Constraints (ToC) has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this session, participants will learn how to use ToC practices to drive breakthrough results in shared services.
Speaker: Yazdi Bagli, SVP, Global Business Services, Walmart
1100 - 1200 US ET **Only Available Online**
Analyzing the Super Bowl from a Shared Services Replay Booth
Learn how using a 'human in the loop' approach to data analytics is the secret sauce to delivering business value and data insights.
Speaker: Cindy Gallagher, CEO, Liberty Source
1230 - 1330 US ET
Transforming McDonald's GBS from the Inside Out
The journey of McDonald’s Global Business Services organization began over 2 decades ago. Since that time their organization has grown and evolved to become a global, multi-functional organization built on world-class practices. .
Speaker: Debbie Ballard, Vice President, GBS, McDonald’s
1330 - 1345 US ET
Chairwoman’s Conference Summary
Missed a session? Need to write up a summary of your learnings? Don’t worry as our conference Chair will provide her highlights, insights and key takeaways from the week.
Speaker: Rochelle Hood, Global Head of Customer Analytics and Research, SSON
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.
The North American Shared Services & Outsourcing Digital Week is completely free to attend.
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.
All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.