Planning & Launching
Site Selection – Beyond Labor Arbitrage
February 21 by SSONChoosing a new center location is no longer primarily being decided by labor costs.Drivers such as type, complexity and expanding scope of work play a vital role in how talent is assessed in any poten...
Where Are Most Shared Services Jobs Being Advertised in Europe?
December 08 by SSONView a heatmap of the continent's most active Shared Services job markets, and discover which companies are leading in hiring this week.Comparing all European markets, the U.K. has the highest n...
Natural Disaster Risk Analysis of U.S. Shared Services Hotspots
December 02 by SSON2016 saw the US, or parts of it, having to contend with forest fires in the West, Hurricanes in the East, and political upheaval all over. Shared services location strategies comes fraught with numero...
Why GBS Skills are the Required Standard for Tomorrow’s Performance
November 17 by SSONI know, I know… You are being inundated with messages about technology, robotics, as-of-yet-undiscovered new locations, twists on the traditional shared services model itself, and more. And yet, you k...
SSON Global State of the Shared Services & Outsourcing Industry Report and Analysis 2016
November 16 by The Shared Services & Outsourcing Network EditorIn the global shared services & outsourcing survey we wanted to find out which levers practitioners around the world were using to drive performance.
Mirror, Mirror on the Wall: Where Do SSC Opportunities Fall?
November 14 by SSONAbove: Shared Services Job Ads – by densityWe’ve analyzed 1,600 Shared Services Centers across the U.S. to compare ‘SSC density’, talent coming onto the market, and salary shifts in recent years. Here...
Are DACH-based Enterprises Ready to Step Outside their Comfort Zone?
October 25 by SSONDACH-headquartered companies tend to operate differently. This is most obvious in the more stringent approach to labor regulations, which impacts organizational agility in terms of reacting to global...
Where is Your Next Shared Services Center?
October 12 by The Shared Services & Outsourcing Network EditorSSON’s data analytics center, Dart Institute, recently expanded its offerings via the newly launched City Cube, an interactive data tool that compares cities around the world across a variety of metri...
The Moreira Chronicles: Bangemann and Zabel on Shared Services Implementation and Operations [Part 5]
October 05 by Pedro MoreiraOver the past year, Pedro Moreira has written a series of columns for SSON summarizing his experience in rolling out an enterprise SSO model to a subsidiary, emphasizing the pros and cons of this appr...
Building New Career Paths: The Emergence of the Global Business Services Professional
September 26 by Shared Services & Outsourcing NetworkAs organizations evolve from a function-specific to an integrated Global Business Services model (as likely to perform knowledge-centric services as it is transactional work) talent strategies must ev...
Packing a Powerful Punch: Reckitt Benckiser Team Plans Strategic Attendance at Eastern Europe Shared Services Week
September 06 by SSON EditorDave Marton, Global Director, Business Services Group at Reckitt Benckiser Dave Marton took on the mantle of global director for Reckitt Benckiser’s business services group just under a year ago....
SSO Challenge: Defining Output Value in Dollar Terms
August 31 by SSO NetworkInterview with Ehsan Shammasi, Head of HR Shared Services – Al Tayer Group As the Middle East continues to heat up as a location for Shared Services, we interview the chair of the forthcomin...