Planning & Launching
Driving Performance in Shared Services: 7 Practical Requirements for Moving from 1st Gear to 5th Gear
August 30 by SSO NetworkIn these times of slow growth and economic turbulence shared services are increasingly expected to act as engines for efficiency. Some are choosing to outsourcing to get there – but why outsource, if...
Building a Shared Services: Business Case 101
August 16 by The Shared Services & Outsourcing Network EditorOne of the toughest challenges you will face in implementing shared services is getting the green light.And there is nothing like advice from someone who's already gone through that to give you a head...
Tips on How to Write a Good RFP for Outsourcing
August 04 by SSONGet the best value out of your outsourcing contract by carefully considering the Request for Proposal.
Claremont, Yale, Brown and SUNY – Tips on Shared Services Execution
July 27 by Brittany BradleyHow to leverage shared services for improved processing
Iberia – Europe's Widening Nearshore Options
July 19 by SSONIberia has long been an attractive location for shared services supporting European and African organizations from nearshore. Since 2000, delivery centers across the region have grown by more than 100...
Brexit's Impact on the European Shared Services Market
July 01 by SSONThe key thing to note is that across Europe, until now, the UK has been the most popular location for setting up SSOs. Although no one is quite clear on the implications of the UK leaving the EU...
Are You Checking for Understanding? Or am I?
May 17 by Jeanette NydenA couple of years ago my clients started asking me, "Do you follow up with my people after training to check for their understanding of our Terms & Conditions or do I?" Today, (not in years past) I...
The Week that Was...BOI, RPA, Bots, and more acronyms
April 21 by SSONSo much great content online this week. Unsurprisingly, there is currently tons on RPA: a webinar on how to leverage automation across Finance (from Neocase); from Redwood, a reminder that not all...
Virtual Shared Services – is it a Possibility?
April 20 by Richard AlvaresEditor's note: I recently reread this article by Richard Alvarez that we posted online last year and felt that his comments regarding the launch of domestic (India-for-India, China-for-China, Malays...
China's Shared Services Market Report 2015
March 01 by The Shared Services & Outsourcing Network EditorChina’s services industry: accounts for 47% GDP has reached a value of USD $85 billion, up from USD 33.64 billion in 2012 and has 20 designated cities as outsourcing centres...
Client Centric Shared Services
February 18 by Jesus (Chuy) MichelSSON is delighted to welcome a new member to its Advisory Board: Jesus Michel Shared Services and support functions are often perceived as a pain point for Sales and customers. Companies that have emb...
Roses Are Red, Violets Are Blue...3 of My Favorite Ideas For You
February 08 by SSONIt's Cupid's Day, and it's not just for lovers. It's a great excuse for me to share three of my favorite ideas to encourage us... 1. Don't be afraid to be the first to try Even if the dat...