Planning & Launching
Is Your Location Working for You?
June 30 by SSONWe know that Asia offers low-cost resources, Eastern Europe offers nearshore cultural empathy, and Latin America is fast becoming the gateway to new growth. But to what extent do these locations dri...
5 Steps to Integrate Coaching into your Talent Management Strategy
June 18 by Renée RobertsonCoaching means many things to many people. Many times a certain technique that is referred to as "coaching," isn’t really coaching at all; it’s actually counseling or feedback. For examp...
Global Location Trends: More SSOs Setting Up in Key Markets
June 16 by Patsy Van HoveA new approach to structuring services delivery capabilities is transforming the shared services industry Each year, IBM publishes a Global Location Trends report describing the latest trends on w...
SSON's Australasian Survey Report 2015
May 22 by The Shared Services & Outsourcing Network Editor2015 Annual State of the Shared Services Industry Report: Australasian Results How well are SSOs preparing for the five mega trends that are disrupting service delivery around the globe?...
Accelerating Growth: Adopt, Integrate & Scale
April 30 by Tom ZbarenWhat an amazing time for entrepreneurs, startups and small to medium sized businesses. Digital marketing and social media are true game changers because they enable anyone to find their audience and...
The Million Dollar Question: How to Create the Desire for Change
April 30 by Paul de QuaastenietThe best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better tha...
Unleashing the Power of Mobile for a 360-degree View of Travel & Expense Spend
March 25 by SSONLearn how to improve internal financial controls and drive compliance while delighting your employees with a "mobile first" approach to employee spend management. If you are thinking about automat...
How to Build a World-class Shared Services Operation
March 23 by SSONAre you considering transitioning to shared services? During this session, learn about the key success factors to create a world-class shared service operation including key aspects of design, criti...
4 Rules For Hiring & Retaining Your Best Employees
March 20 by SSON EditorWith talent acquisition, retention and management still key challenges across global SSOs, 4 tips on how to target the right candidate from the start... Exorbitant student loans constitute just...
How are JPMorgan Chase and Lufthansa Improving Service and Performance?
March 13 by SSONIf you have been to one of our events (I have just come back from SSO Week in Orlando) you know that there is little that beats the excitement and fun of congregating with your peers to swap war sto...
5 Public Sector #Trends in Shared Services
February 26 by SSON EditorWhile not unexpected, many of the folks who converged at SSON’s 2014 Public Sector event in San Diego talked about the pressure they are under to drive more value with fewer resources. The lim...
How We Deal with Change (and Stress)
February 18 by Lee CoulterWe are all dealing with a lot of stress as we roll out our implementation at MSC. I was reminded of some conversations I had with folks about what it would be like for us in the winter. Last summer,...