The Case for End-to-End Process Ownership in P2P

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Thursday, April 07, 2016
10:00 AM - 11:00 AM EDT
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The Case for End-to-End Process Ownership in P2P

Research by The Hackett Group has shown that nearly all top performing P2P organizations have at least a high degree of end-to-end collaboration between Purchasing Operations and Accounts Payable. This means leaders work with shared goals and joint initiatives to define and drive value, and overcome traditional functional silos.

Join this session to learn what is really meant by "end-to-end" ownership, why it matters, and the role technology plays. Hackett P2P Advisory Program Leader Amy Fong will share the business case to support change, list key considerations to build into your plan, and offer examples of what’s working at some of today's leading companies. Xerox's Craig McCrackin will leverage his decades plus experience in transitioning work from clients to Xerox, to highlight how companies can benefit immediately from BPO.

Register now to understand what end-to-end process ownership means in terms of governance, decision making, and resource structure.

About your presenters:

Tradeshift and Xerox Business Services: combining outstanding business process experience with innovative technology. Tradeshift's innovative technology connects buyers to all their suppliers and related processes for a more cohesive, digital and collaborative P2P process. In collaboration, Xerox offers a global set of BPO capabilities and for nearly two decades has managed core end-to-end process in finance, accounting and procurement.


Craig McCrackin
SVP, Finance & Accounting Capabilities Leader

Craig has extensive experience managing the operations of clients including functions in procure-to-pay, order-to-cash and record-to-report. McCrackin has 14 years business process outsourcing experience. This experience includes managing the Transition team responsible for effectively transitioning work from clients to Xerox. These projects involve transitioning work to many Xerox locations outside the U.S. including Jamaica, India, Manila, Mexico, Brazil and Spain.

Prior to joining Xerox in 2002, he worked 19 years at Arthur Andersen. While at there, he was the Director of Finance and Administration for the Tempe, Arizona, shared services center. During the initial migration of work from various clients to Arthur Andersen, he was responsible for overseeing the budget and working closely with project teams to make sure the transition of work to the operations group was successful. McCrackin has a bachelor’s degree in Business Administration with a major in Accounting from the University of Michigan. He is a Certified Public Accountant.

Amy Fong
Purchase-to-Pay Program Leader
The Hackett Group

Fong is an Advisor for The Hackett Group’s Procurement Executive Advisory program. She has 17 years experience in both industry and consulting with a focus on procurement, supply chain and organizational effectiveness. She has managed numerous complex global supply chain partnerships, sourcing, supplier performance & relationship management, outsourcing evaluation and implementation, sourcing and cost improvement for the North American, Asian, and South Pacific markets


Barbara Hodge
SSON Online Editor

Barbara Hodge is SSON's online editor and is responsible for ensuring the website reflects the very best in case studies, news, interviews and thought-leadership to answer all your needs. She has been with SSON for over 10 years.