How do you unblock bottlenecks in an end-to-end process?



Madhukar Tata
05/09/2013

You cannot make your processes more effective if your pathways are blocked. Here, Infosys’s head of Business Transformation Services, Madhukar Tata shares insights based on what he’s seen over multiple client engagements – and offers a few pointers. "Disruptive ideas change the game; I call that innovation." BH: Madhukar, I know that much of the BPO work you undertake involves an element of transformation. Let’s start at the beginning: what is this trans...
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