3 Layers of RPA Governance Structure

Contributor:SSON Network
Posted: 03/17/2017

Establishing sound governance practices when implementing RPA helps to ensure ideas for automation are effectively filtered, prioritized and evaluated for benefits and resources required.

Tilak Banerjee, Director Global Business Services at EMC provided his insights on the importance of including business users, Centers of Expertise and IT in the governance structure during the 19th Annual Asian Shared Services & Outsourcing Week 2016 in Singapore.

This interview was originally recorded for Shared Intelligence, SSON's private practitioner-only online community. To qualify for a free 1 year Shared Intelligence membership, simply attend an SSON event.

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