People Not BOTs Remain #1

Contributor:SSON Network
Posted: 03/17/2017

Taking the ’robot out of the human’ through the use of RPA tools has enabled organisations to use technology to make team members and customers’ lives better.  

Tilak Banerjee, Director Global Business Services at EMC shared how his team enabled people with RPA so their ideas could be fulfilled and put into action for innovation and process excellence during the 19th Annual Asian Shared Services & Outsourcing Week on 15 - 16 November 2016 in Singapore.

Involving team members from idea generation through feasibility of automation fit helps to combat fears and develop ambassadors. 

This interview was originally recorded for Shared Intelligence, SSON's private practitioner-only online community. To qualify for a free 1 year Shared Intelligence membership, simply attend an SSON event.

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Contributor: SSON Network

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