GM Targets U$60m Benefits via Indigenous RPA Capabilities
New podcast with GM's Global Business Solutions Leader, Viral Chhaya
Viral Chhaya, Global Business Solutions Director at General Motors, joins SSON podcast rockstar Seth Adler – and tells Seth why recognizing GM's strengths as well as it's weaknesses was important in order to start from the right basis.
As a car company, providing cars to staff would make GM the 5th largest car rental company in the US! So Travel & Mobility has come under the GBS scope. The 4 verticals (HR, Finance, Procurement, Travel & Mobility) are cut across by horizontals like RPA, data, migrations, Finance system transformations, etc., in a relatively new structure – launched in October 2018.
At the node intersections of these horizontals and verticals is where there is real value and learning, Viral explains.
For example: RPA is three years in, and the Automation Anywhere licenses are now being leveraged by self-sufficient GM teams. This indigenous capability is key to GM's automation optimization plan.
"We are self-sufficient at this point in time – and have completed 69 projects that have generated 16m dollars to date. Another 61 projects are planned that will generate 46m dollars," Viral tells Seth.
Listen to the interview to learn more, as well as hear about Viral's tips to providing "fanatical customer and employee experience."