Intelligent Automation World Series

11 - 14 February 2019 | Online | Free to Attend

SSON is delighted to announce the Intelligent Automation World Series is returning for 2019. Taking place across February 11 to 14, we have invited industry leaders and organizations to share case studies and thought leadership presentations that they have pioneered in.

About IA World Series 2019

Digital transformation and the advancement of automation continue to widen its reach across Shared Services Organisations, BPO’s and GBS centers. 

Now in its fourth year, the IA World Series will bring together client case studies demonstrating practical application of robotics automation along with a view of how automation is changing the face of service delivery.  The expansion of a digital workforce introduces new challenges in resource planning and the opportunity to create a culture of innovation. 

Please join us for interactive exchanges to learn from industry experts and solution providers as they share their experiences and lessons learned.  This online conference is free-of-charge and open to all industry professionals interested in the field of Intelligent Automation.

Leading Case Studies in the AI Industry

Over four days, we have invited industry leaders and organizations to share case studies and thought leadership presentations that they have pioneered in. Don’t miss this opportunity to attend the event. Register today and we will send you an invite via email with further details

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Sara Johnson
Founder, CTO - The Company

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Margeret Doe
Freelance writer - The Company

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Zoe James
Blogger - The Company

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Jessica Simpson
Director - The Company

DAY 1.

February 11th

09:30 - 10:30 ET
Data and Process Mining – Shared Services’ Best Natural Resources

11:00 - 12:00 ET
TRIED & TESTED: Unlocking IA Pilot Program Outcomes

13:00 - 14:00 ET
RPA 101 – How to get started and learn from others who have gone before

DAY 2.

February 12th

09:30 - 10:30 ET
The Next Industrial Revolution – Digitization and the Zero Carbon Footprint Employee

11:00 - 12:00 ET
The Green Screen Effect – Leveraging Automation to Customize Your Customer Experience (Cx)

13:00 - 14:00 ET
RPA Is The Gateway Drug to Digital Transformation

DAY 3.

February 13th

09:30 - 10:30 ET
Taking a Bite Out of the Entire IA Pie: Blockchain Implications & Benefits
Speaker:  
Ryan Davis, Senior Vice President, Procurement Management, Bank of America

11:00 - 12:00 ET
How to Ensure Nothing Stands in the Way of Scaling Your IA Program
Speakers:
Lee Coulter, CEO Ascension Ministry Service Center and SSON Chief Intelligent Automation Officer, Ascension 
Barbara Hodge, Global Editor in Chief, SSON 
Rochelle A. Hood, Global Head of Customer Analytics & Research, SSON 

13:00 - 14:00 ET
End to End Automation – Adding iOCR to your Automation Ecosystem

DAY 4.

February 14th

09:30 - 10:30 ET
Internal Audit – Your IA Ambassador and Premiere Use Case
Speaker:
Isaac Jung,  CPA, CISA, Director of Internal Audit, Pernod Ricard

11:00 - 12:00 ET
The IA Tightwire – Balancing Human and Digital Labor

12:00 - 12:45 ET
Chairman’s Conference Summary
Speaker:
Rochelle Hood, Global Head of Customer Analytics and Research, SSON






The IA World Series is supported by