Making Self-sufficiency Your Core RPA Platform [Case Study: EE]
Last year's headlines caused a lot of panic around the world as they painted a picture of robots edging out humans. The more educated we become, however, the more we realize that scenario does not hold water. Find out how to help your staff recognize the value of their "robo-partners".
The UK’s largest mobile network provider, EE (formerly known as Everything Everywhere, and now part of BT), opted for self-sufficiency in its automation journey. A key first step was to certify its core team on NICE’s automation studio tool, and create a team of experts to build their own in-house capabilities and support the automation needs of their business operations.
From initial project kickoff until today, EE has automated 32 processes across a wide variety of process types, realizing a saving of over 4,000,000 million seconds per month in those 32 automations alone. EE expects to deliver about £1m per year of additional benefits, as a result of these automations.
Join this session to get tips on implementation from David Orton, Technology Manager at BT (formerly EE):
- Get ideas on how to build your expert automation team
- Find out how to most effectively engage with operations and IT
- Learn how to identify and develop automation opportunities
- Know when to expect changes to early assumptions
- Benefit from David's lessons learned
Presenters:
David Orton
Technical Manager
BT
David Orton, Technology Manager at BT (formerly EE) has been with the organisation since 2012, and has worked in Technology for over 20 years. He has had a unique career path, including operating his own online specialist clothing business, running a development team for building communication control systems for emergency services control rooms, and working as a social worker across a number of roles in human services. AT BT, he has helped guide the adoption of automation across multiple process areas.
Karen Inbar
Solution Marketing Manager – Real Time Solutions
NICE
Karen is a Solution Marketer for NICE Real-Time Solutions. Karen brings over 15 years of experience in marketing strategy and product marketing, acquired while working for leading global high-tech companies, and is passionate about leveraging real time technology to provide value-added services.
Karen holds a Bachelor degree in Economics and Business and a Master of Business Administration (M.B.A.) from the Tel Aviv University.
