How Philips Used Automation in Designing a Business Resilience Strategy

How to protect against the next crisis

A step-by-step guide to evaluating your enterprise business processes and identifying opportunities for improved resiliency through automation

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This FREE webinar was recorded on:
June 02, 2020
11:00 AM - 12:00 PM EST

The COVID-19 pandemic has affected business critical functions across enterprises in every country of the world. From impacting how we work and how services are provided to customers, it has forced us to rethink every business strategy.

In these difficult times, organizations like Philips have recognized the value of a future-proof business resilience strategy that can manage disruptive situations. Join this webinar to find out how Philips used automation – this is one of the largest and most complex automation implementations in the world, spread across 6 regions with 550+ bots – to build business resilience and ensure continuity for critical business operations amidst COVID-19. 

What you will learn:

  • How Philips successfully deployed an "always on" digital workforce to ensure on-time quarter closure, with 100% coverage
  • Showcasing a strong "Business Resilience" strategy in practice
  • How Philips maintained its business critical operations during a crisis
  • How projected business outcomes were delivered on time
  • How to evaluate the resiliency of your service delivery 

Presenters:

Arvind Subramanian
Head of Accounting Operations
Philips

Arvind has over 25+ years of progressive experience in financial operations and executive management for diverse businesses across medical device, finance and public accounting industries. He is currently in a leadership position heading Accounting Operations for Philips Healthtech spread across multiple locations, both captive and third party. Arvind's skills include transformation, coaching, continuous improvement, people and performance management.

Shrikant Deo
Associate Director and Lead – Product Management
EdgeVerve

Shrikant is an RPA thought leader and Product management lead for AssistEdge, a market leading RPA product from EdgeVerve Systems (an Infosys subsidiary). He is a senior IT Products professional with a total of 18+ years of experience in multiple leadership positions. He has extensive experience in conceptualizing new products, building products from scratch, taking pivot decisions for the product depending on market directions and making business calls. 

Lakshmanan Ramanathan
Senior Delivery Manager, BPM Technology Solutions Group
Infosys

Lakshmanan has nearly 20 years of progressive experience across roles in Infosys group. In his recent role, he established a Greenfield setup of Automation practice in Infosys BPM Limited and program-managed an org-wide productivity improvement\automation initiative. Lakshmanan currently Heads Delivery of Technology and Automation solutions across all verticals in Infosys BPM

He has extensive experience in IT services and Business Process Management including Solution Design, Delivery Management, Pre-sales, Program/Project Management, Software Development/Maintenance, and Architecture definition.

Host:

Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)

Barbara Hodge is Principal Analyst and Global Digital Content Editor at the Shared Services & Outsourcing Network (SSON), the largest and most respected forum for executives responsible for delivering optimized business services.

Barbara is responsible for SSON's global digital content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.

Prior to joining SSON, she was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be. Email: barbara.hodge@ssonetwork.com

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