GLOCAL: Global Model and Local DemandHow Ericsson's HR team is meeting one of the key challenges of modern day service delivery: balancing standardized Global delivery with Local "asks".
Dennis Myers is head of Ericsson's SSO, and is driving a high-performing team of more than 1300 people, operating in six functional areas. He answers some questions on how his career and role has evolved – and what's challenging him this year.NOTE: Network with people l...
Priyanka Anand is Vice President and Head, HR Global Operations at Ericsson since April 2014. Before this, she was Vice President and Head - Human Resources at Ericsson Global Services, India from July 2010 till April 2014.
How Ericsson's HR Services team is meeting the challenge of Local Delivery in a Global Model
On the purchase to pay path, there are many barriers which prevent organizations from placing orders that can be invoiced against and matched first time in a touchless manner. This roundtable session asked P2P leaders what they were doing to avoid discrepancies and im...
Zuzana Hatas is Head of COE Vendor Management and HR Engagement partner at HR Global Operations since October 2016. She has extensive experience as line manager, project lead and global coordinator leading cross-cultural teams.
Once again, the shared services community convened at the European Shared Services and Outsourcing Week in Manchester last week. As an integral part of this event, and a fixture for many many years, the industrry's most recognized and respected Awards are announced.
With competition-driven wage escalation in Asia, Latin America and Eastern Europe, and an increased interest in near-shore services delivery models, Spain – the gateway to mainland Europe, Africa, and Latin America – may find itself at just the right juncture of geogr...
We are pleased to welcome WING as a sponsor of the Eastern Europe Shared Services and Outsourcing Week 2017 conference. WING has created working environments for Allianz, E.ON, GE, the European Commission and it is currently building headquarters for Ericsson and Teleko...
Priyanka Anand is VP HR – Global Operations, at EricssonOver the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever ch...
AI is at the top of the hype cycle right now, utilizing huge amounts of data and crunching it into something one can easily interpret or analyze
IT Outsourcing, BPO, and Robotic Process Automation white papers provide information for improving efficiency, verticalizing, and cutting costs.
October 31, 2014 Wireless Services Provider Takes a Massive Leap with Zycus Procurement Solutions Zycus, a world leader in Procurement Technology solutions across the source-to-pay cycle, announced today that U.S. telecom giant is adopting its complete suite of up...
Canada offers lower call center attrition rates compared to the United States. Perhaps, many consider customer service a career path in the country.