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Strategy Business context During the first 12 years of its existence, Global Business Services (GBS) – HP’s internal shared services organization (SSO) – has built a strong track record in process delivery with high productivity, outstanding quality and client sat...
Will shared services leaders take the GBS helm?
GBS is still one of the most interesting shared services trends. Is it right for you?
What’sYour GBS? "Beauty is in the eyes of the beholder" goes the old saying. And when I look around at the feeding frenzy surrounding GBS (global business service) models as the latest sourcing trend, I’d say that a majority of leaders purport that their models fall...
As shared services organizations, we all appreciate the strategic importance of elevating the experience and satisfaction of all our customers, be it our clients who we have contractual relationships with, or the customers/users of our service on a day-to-day basis. N...
P&G's former CIO and President of GBS addresses SSON's audience on digital transformation
Whether you are ready for it or not, if there is a single acronym that is causing the most excitement for shared Services today, it is "GBS" (Global Business Services). As for every evolving strategy, however, the term is full of conflicting implications.
How to manage increased asset turnover, while keeping costs competitive? Susheel Tanwar, SSC Finance Director and Director of Global Business Services for Juniper India, spoke with SSON’s editor Barbara Hodge, earlier this year, about how innovation in talent manage...
Procter & Gamble’s Global Business Services group was introduced to readers of SSN in the Dec./Jan. 2008 issue, where we profiled the operation’s launch and today’s management.  Mary Adams, Director, Global Business Services, who, after P&G decided to outsource...
KPMG has just released its 2Q 2014 "pulse survey" report, which interprets market conditions for shared servers outsourcing practitioners.
Celestica’s Vice President of Global Business Services, Manny Paneser "I gotta talk to my clients in sales, business segments, or operations and ask what issues are you having with customers, how we can we serve customers better? Help me understand that? How can I help...
Learning from industry "disruptors" to spearhead the future with "Next Generation" Services
Lufthansa GBS started in 2003 as Airline Accounting Center. Since then the organization has evolved and matured and during the last 18 months has gone through various changes including name rebranding and migrations of multiple Headcounts. For LGBS as an Organization,...
HP GBS University: Bringing All Training Needs to One Platform Kapil Hinduja, Vice President of Knowledge Management and Global Programs HP GBS University spoke to IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourci...
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